Who sees this: Administrator and Company Manager. Requires the Scale plan.The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
Create a clarification
By default, no clarifications are set up. Where to find it: Cérebro > Operações > Esclarecimentos (Brain > Operations > Clarifications).1
Open the form
Click Adicionar esclarecimento (Add clarification).
2
Write the name
Fill in the title, for example “Clarificar produto de interesse”.
3
Describe the situation
Explain when and how Tino should ask for clarification.
4
Save
Click Salvar (Save).
The title and description can’t repeat across clarifications that are already set up. There’s no limit on the number.
Use a ready-made template
Where to find it: Cérebro > Operações > Esclarecimentos, templates block, with suggestions such as “Esclareça mensagens curtas”, “Detalhe o problema com o produto”, and “Confirme o endereço de entrega”.1
Choose a template
Click one of the suggested templates, or Explorar modelos (Explore templates) to see them all.
2
Adjust the text
The form opens pre-filled with the template’s title and description.
3
Save
Click Salvar.
Turn a clarification on or off
Where to find it: inside the clarification card’s edit view.1
Open the card
Click the clarification you want to change.
2
Turn it on or off
Use the Ativo/Inativo (Active/Inactive) toggle.
3
Save
Click Salvar.
Delete a clarification
Where to find it: inside the clarification card’s edit view.1
Open the card
Click the clarification you want to remove.
2
Click Delete
The button appears next to the edit fields.
3
Confirm
Confirm the deletion in the window that opens.
Deleting a clarification is different from deactivating it: deleting erases the record completely, while deactivating keeps it saved and lets you reactivate it later.
Review Tino’s suggestions
Where to find it: Cérebro > Operações > Esclarecimentos, Sugestões do Tino (Tino’s Suggestions) block, when there’s one pending.1
Read the suggestion
Check the title and the description.
2
Decide
Click Aceitar (Accept), Editar (Edit), or Negar (Deny).
A suggestion doesn’t apply to service before it’s accepted. Editing and saving already approves the clarification in the same action.
Frequently asked questions
What's the difference between Clarifications and Contact Fields?
What's the difference between Clarifications and Contact Fields?
Clarifications are free-text instructions for when the customer’s message is vague, for example asking for more detail about a product. Contact fields are structured, with a key and a type, and collect permanent data on the person’s record.
How many clarifications can I set up?
How many clarifications can I set up?
There’s no limit on the number.
Can a clarification stay inactive without being deleted?
Can a clarification stay inactive without being deleted?
Yes, use the Ativo/Inativo (Active/Inactive) toggle inside the card’s edit view.