The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
Change your name and service name
In the Informações Pessoais (Personal Information) card, edit Nome completo (Full name) and Nome de atendimento (Service name) and click Salvar Alterações (Save Changes). The full name appears to the team; the service name appears to the customer when the signature is turned on in the conversation.The email doesn’t change on this screen. It’s your login.
Change your password
In the Segurança (Security) card, fill in Senha atual (Current password), Nova senha (New password, at least six characters), and Confirmar nova senha (Confirm new password), and click Salvar Alterações (Save Changes). Leave all three fields blank to keep your current password.Choose how to be notified
The two switches below the cards apply right away, with no need to save:- Receber notificações de todas as entidades (Receive notifications from all entities). Even if you serve in one Unit, you get notified of new service requests in the other ones you have access to. Off by default.
- Notificações do sistema (System notifications). Besides the notice inside Tartini, your computer shows a notification when a message arrives for your conversations and you’re not on the tab. On by default, and it asks your browser for permission the first time.
Both preferences are saved in the browser where you turned them on. On another computer, turn them on again.
FAQ
I turned on system notifications and nothing appears.
I turned on system notifications and nothing appears.
The browser is blocking the site’s notifications. Allow them in the site settings, from the lock icon in the address bar, and reload the page. The screen shows this notice below the switch.
What's the difference between full name and service name?
What's the difference between full name and service name?
The full name identifies you to the team and in reports. The service name is the signature the customer sees in messages.
How do I change my email?
How do I change my email?
There’s no field for that on this screen. Talk to your company’s Administrator.