Who can see this: Administrator only. No plan restricts this screen.The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
Edit the company name
The name registered here is what the platform shows everywhere: in the header, in the company selector, and on the screens customers get to see. Where to find it: Configurações > Empresa > Informações (Settings > Company > Information).1
Open the screen
Go to Configurações > Empresa > Informações.
2
Change the name
Edit the field in Nome da Empresa (Company Name).
3
Save
Click Salvar (Save).
The new name appears on the platform and for your customers, including in the company selector. Use this field if the company changed its trade name, or if the initial sign-up was left with a provisional name.
Choose the language for Tino’s replies
The language chosen here is what Tino uses to talk with your customers, on any connected channel. Where to find it: Configurações > Empresa > Informações, Idioma (Language) section.1
Open the screen
Go to Configurações > Empresa > Informações.
2
Choose the language
Select an option in Idioma: Português (Brasil), English, Español, Français, Deutsch, or Italiano.
3
Save
Click Salvar.
By default, the language is Português (Brasil). This field only sets the language of Tino’s replies: the rest of the interface stays in Portuguese. The language applies to the whole company, across every area, unit, and channel.
Require two-factor authentication for everyone
By default, each person decides whether to turn on two-factor authentication. With the requirement turned on, every user at the company needs an authenticator app to sign in. Where to find it: Configurações > Empresa > Informações, Segurança (Security) section.1
Open the screen
Go to Configurações > Empresa > Informações.
2
Turn on the requirement
In Segurança, turn on Exigir autenticação em dois fatores (Require two-factor authentication). The badge changes from Opcional (Optional) to Obrigatória (Required).
3
Save
Click Salvar.
Anyone who hasn’t set up the authenticator app yet is taken to the Proteja sua conta (Protect your account) wizard on their next sign-in, and can’t use Tartini until they finish it. With the requirement turned on, no one can turn the feature off on their own. See Turn on two-factor authentication.
Frequently asked questions
I changed the language and the interface is still in Portuguese. Is that right?
I changed the language and the interface is still in Portuguese. Is that right?
Yes. The language field only sets Tino’s replies, not the platform’s language.
Can the language be different in each unit?
Can the language be different in each unit?
No. The language is the same across the whole company.
Who can edit the company information?
Who can edit the company information?
Only the Administrator. Company Manager, Area Manager, Unit Manager, and Agent don’t have access to this screen.
I turned on the two-factor requirement and an agent got stuck at sign-in.
I turned on the two-factor requirement and an agent got stuck at sign-in.
They need to finish the Proteja sua conta wizard with an authenticator app on their phone. Without it, the screen won’t let them through. If they can’t do it right now, they can use Sair da conta (Sign out) and come back later.
Does choosing a different language change my agents' language?
Does choosing a different language change my agents' language?
No. The change only affects the language Tino uses to reply to customers, not the language of agents’ accounts.