Who keeps track: the Administrator. Invoices, payments, and requests are in the SAN Customer Area. The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
Deadlines after the due date
Deadlines are counted in calendar days from the invoice due date, including weekends and holidays.What works with a suspended account
On screen, a suspended account shows the subscription as something other than Ativa (Active) and in read-only mode. See the statuses in View your subscription and plan.
Request a temporary reactivation
If you’ve already paid and the confirmation hasn’t arrived yet, you can ask for the account to be released sooner.1
Open a ticket
In the SAN Customer Area, open a ticket requesting a temporary reactivation.
2
Attach the receipt
Send the payment receipt for the invoice.
A temporary reactivation can be used once every 90 days.
Export your data before closing
Tartini has no export button. Data is released through a formal request to SAN, as a copy of the database in SAN’s standard format.1
Request the export
Make the request through any SAN support or customer service channel, before the account is closed.
2
Wait for delivery
SAN has up to 60 business days to deliver. In the meantime, deletion is on hold and the account stays suspended.
Credit balance at closure
Any credit balance left when the account closes, whether from late payment or cancellation, is lost. It isn’t refunded and isn’t included in the data export.Frequently asked questions
I paid the late invoice. How long until it's back?
I paid the late invoice. How long until it's back?
Reactivation is immediate as soon as the bank confirms the payment. If you need it sooner, request a temporary reactivation with the receipt.
Does a suspended account receive customer messages?
Does a suspended account receive customer messages?
No. With the account suspended, incoming messages stop. Your team can check the history but can’t help customers.
Can I buy credits with an overdue invoice?
Can I buy credits with an overdue invoice?
No. Buying recharge packs is unavailable while there’s an overdue, unpaid subscription invoice.
I cancelled the service. Do I get my credit balance back?
I cancelled the service. Do I get my credit balance back?
No. The remaining balance is non-refundable.