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When the month’s allowance runs out, only the AI can stop. Your team keeps helping customers through the Inbox, on every channel.
Who sees the banners: all users. Who recharges: the Administrator, in the SAN Customer Area. The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.

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The order in which Tartini acts

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The yellow banner: the allowance ran out

A yellow banner appears at the top of the screen, warning that the month’s credits have run out and that it’s time to get more to avoid interruptions. During this stage, the AI keeps working with the extra margin. The amount used is deducted from the next cycle’s allowance.

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The red banner: no credits, not even the extra margin

When the extra margin also runs out, the banner turns red, warning that there are no credits available and that you need to get more. During this stage, the AI stops handling new interactions. The conversations Tino was handling are transferred to your team.
Without credits, Tino doesn’t reply. Make sure someone on your team is available to take over the transferred conversations, or recharge before you get here.

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What stops and what keeps going

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Turn the AI back on

Clicking the banner, yellow or red, takes you straight to Configurações > Cobrança > Créditos (Settings > Billing > Credits), where you track your balance.
1

Buy a recharge pack

In the SAN Customer Area, choose a pack. The credits come in as soon as the payment is confirmed, and the AI starts replying again.
2

Turn on auto-recharge

So you don’t reach the red banner again, set up auto-recharge in the Customer Area.
3

Review the allowance

If the balance runs out every month, increase the allowance in Assinatura (Subscription).
See the details in Buy extra credits.

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Frequently asked questions

No. Only the AI stops. Inbox, channels, and metrics keep working, and your team helps customers normally.
An advance of up to 10% of the allowance, used automatically when the cycle’s allowance runs out and auto-recharge is off. What you use is deducted from the next cycle’s allowance.
They are transferred to your team, which continues the conversation through the Inbox.
Turn on auto-recharge, or track your balance in Créditos and increase the allowance before the extra margin runs out.