Who can configure this: only Administrator. Available on the Scale plan.The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
What the Finalização de Atendimento webhook is
Today Tartini sends one event: the closing of a conversation, on any channel. The notification arrives with the contact’s data (including the external ID, if you use one), the reason for closing, and, if you want, Tino’s summary, the message history, and the satisfaction score. Where to find it: Configurações > Integrações > Webhooks > Finalização de Atendimento (Settings > Integrations > Webhooks > Conversation Closing).Register your system’s URL
By default the webhook is turned off.1
Open the screen
Go to Configurações > Integrações > Webhooks and click the Finalização de Atendimento card.
2
Enter the URL
Fill in URL do webhook (Webhook URL) with your system’s address.
3
Generate the signing secret
Click Gerar novo secret (Generate new secret) and copy the generated value. Share it with whoever maintains your system: it confirms the notification really came from Tartini.
4
Turn it on
Turn on Ativar webhook (Enable webhook) and click Salvar (Save).
The secret only takes effect after you click Salvar. Generating a new secret invalidates the previous one.
Choose what to send
Conversation and contact data always go in the notification. You decide what else to include:- Resumo do Tino (Tino’s summary): may be delayed a few minutes, the time it takes Tino to generate the summary.
- Histórico de mensagens (Message history): all messages exchanged in the conversation.
- Nota CSAT (CSAT score): the customer’s satisfaction rating, when collected.
Test the trigger
1
Save the URL first
Make sure URL do webhook is filled in and saved.
2
Trigger the test
Click Testar webhook (Test webhook).
3
Check your system
See whether your system received the test notification.
The technical details of the payload, such as the exact fields and security headers, are for whoever develops your system.
Frequently asked questions
When exactly is the notification sent?
When exactly is the notification sent?
When the conversation is actually closed, whether by manual closing, the satisfaction survey, or automatic closing due to inactivity.
Can I register more than one address?
Can I register more than one address?
Today the screen accepts one address at a time for the Finalização de Atendimento event.
Does changing the secret affect what's already working?
Does changing the secret affect what's already working?
Yes. When you generate a new secret, the previous one stops working. Update the secret in your system before changing it here, or notifications will stop being confirmed as authentic.