The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
Sign in
On the Entrar (Sign In) screen, type your E-mail and Senha (Password) and click Entrar (Sign In). You land on the Home page, or on the screen you left off at if the first access hasn’t been completed yet.If the account has two factors
After the password, the Autenticação em dois fatores (Two-factor authentication) screen asks for the six-digit code from the authenticator app. Type it in Código (Code) and click Verificar (Verify). Without your phone, click Usar um código de recuperação (Use a recovery code) and type one of the codes you saved when you turned on the feature. Each code works once.If the code expires or you run out of attempts, the screen goes back to the password. Sign in again and type the app’s current code.
If the password doesn’t go through
The screen answers Credenciais inválidas (Invalid credentials) for a wrong password and for an email with no account. The message is the same on purpose, so it never reveals which emails have an account. The first mistakes cost nothing. From the fifth on, the Entrar (Sign In) button shows a countdown and only unlocks when it ends. Each new mistake increases the wait, up to fifteen minutes. The wait belongs to the account, not the device. Switching browser, phone, or network does not restart the count. From the third mistake on, the screen also asks for a security check before the Entrar (Sign In) button. It confirms that a person is typing. Whoever gets the password right the first time never sees this step.No amount of wrong passwords blocks the account forever. The wait always ends on its own, and getting the password right clears the count. Esqueci minha senha (Forgot my password) does not wait.
Recover your password
1
Request the instructions
On the sign-in screen, click Esqueci minha senha (Forgot my password), type your E-mail, and click Enviar instruções (Send instructions).
2
Open the email
If the email is registered, you’ll receive a link. The screen says this even when the email doesn’t exist, for security.
3
Set the new password
The link opens Redefinir senha (Reset password). Type the Nova senha (New password, at least six characters), repeat it in Confirme a nova senha (Confirm the new password), and click Redefinir senha (Reset password). Then sign in with the new password.
The reset link has an expiration. If the screen says the token expired, request a new one at Esqueci minha senha (Forgot my password).
Sign in through the SAN customer area
Anyone whose account is linked to the SAN customer area can sign in from there, using the Tartini access link. The Autenticando… (Authenticating…) screen appears for a moment and Tartini opens. The first time, Tartini asks you to set a password so you can also sign in at app.tartini.com.br. See Complete your first access.FAQ
I didn't receive the recovery email.
I didn't receive the recovery email.
Check your spam folder and make sure the email you typed matches the one on file. Tartini responds the same way for registered and unregistered emails.
I lost the phone with the authenticator app.
I lost the phone with the authenticator app.
At the code step, use a recovery code. After signing in, change the app in Configurações > Pessoal > Segurança (Settings > Personal > Security). See Turn on two-factor authentication.
I signed in and landed on a screen asking for a password, a code, or the company name.
I signed in and landed on a screen asking for a password, a code, or the company name.
It’s your first access or a company requirement. Complete the screen to reach the Home page.
The screen says Muitas tentativas and I didn't get anything wrong.
The screen says Muitas tentativas and I didn't get anything wrong.
Someone may be trying to get into your account. Change your password, turn on two-factor authentication, and check the connected devices at End sessions on other devices.
The security check doesn't load.
The security check doesn't load.
It’s usually an ad blocker, a privacy extension, or a company network restriction. Turn the blocker off for the site, try a private tab, or use another network.
I was signed out on my own.
I was signed out on my own.
Someone ended your session on another device, or the session expired. Sign in again. If you don’t recognize what happened, change your password and end the other sessions. See End sessions on other devices.