The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
Essential: AI alongside the team
Everything the team uses to provide service and the manager uses to keep track:- Inbox with every channel, Conversation Center, quick messages, notes, and transfers.
- Channels: WhatsApp Business by QR Code, WhatsApp Business API (WABA), and Chat Widget on the website.
- Cérebro: properties and knowledge base (documents, questions and answers, websites) and personality (communication, guidelines, compliance).
- Sotto in query mode: the agent asks and receives the suggestion.
- Scout: evaluation of closed conversations, feedback to the agent, and performance by Unit, Area, and Company.
- Metrics, Satisfaction Survey, Service SLA, Conversation Rules.
- Structure in Areas and Units, with up to 5 Units. Areas, users, and channels have no limit.
- Credits and statement.
Scale: AI talks to the customer
Everything in Essential, with up to 10 Units, plus:- Tino, the service agent, turned on per channel in IA por canal (AI by Channel), with hours, follow-up, and closing.
- Operações do Cérebro (Cérebro Operations): availability, routing, qualification, clarifications, situational context, and contact status.
- Processos (Processes) in the Cérebro and Scout: mapping, groups, and the team’s adherence to processes.
- Sotto ativo (Active Sotto): besides answering when asked, it steps in on its own during the conversation.
- Campanhas (Campaigns) and Contatos de Campanha (Campaign Contacts): the AI reaches out to whoever you choose and carries the conversation that follows.
- Conectores (Connectors, MCP) and AI tools: the AI checks external systems during the conversation.
- Conexão via API (API Connection) and Webhooks: your systems talk to Tartini.
Enterprise
Scale with dedicated integrations, an expanded credit allowance, a negotiated number of Units, and a tailored scope. By quote.Credits
Every plan has a monthly credit allowance, and AI and messages draw from it. The plan sets the allowance; usage sets the consumption. See Credits explained.FAQ
How do I know which plan I'm on?
How do I know which plan I'm on?
The account owner sees the plan in Configurações > Cobrança > Assinatura (Settings > Billing > Subscription). Other users can tell from what appears in the menu.
Can I try a Scale feature before switching plans?
Can I try a Scale feature before switching plans?
The upgrade notice shows the minimum plan required and the way to reach SAN. The plan change is arranged with the sales team.
Where do I see the prices?
Where do I see the prices?
On the Tartini plans page.