Who can see this: all users. Only Administrator, Company Manager, Area Manager, or Unit Manager can create, edit, delete, and reorder “Da empresa” messages. For everyone else, they’re read-only.The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
Create a quick message
By default the quick messages list starts empty. Where to find it: Configurações > Atendimento > Mensagens Rápidas (Settings > Support > Quick Messages).1
Open the screen
Go to Configurações > Atendimento > Mensagens Rápidas.
2
Click Nova mensagem (New message)
Opens the Nova Mensagem Rápida (New Quick Message) modal.
3
Choose the visibility
Managers choose between Pessoal (Personal) (just you) and Da empresa (Company) (the whole team); everyone else can only create personal messages.
4
Fill in the shortcut
Type in Atalho (Shortcut), without the slash. Use only letters, numbers, hyphens, and underscores.
5
Write the content
Fill in Conteúdo (Content). Use
{{nome_cliente}} or {{nome_atendente}} to insert the name automatically.6
Save
Click Criar (Create).
Visibility doesn’t change once the message is created. To switch it, delete the message and create it again with the right visibility.
Edit or delete a message
Where to find it: Configurações > Atendimento > Mensagens Rápidas, Ações (Actions) column.1
Click Editar (Edit)
Opens the same modal, with the data filled in.
2
Adjust and save
Change the shortcut or content and click Salvar (Save).
3
Or click Deletar (Delete)
Confirm with Confirmar (Confirm) to delete, or Cancelar (Cancel) to back out.
Only Administrator, Company Manager, Area Manager, or Unit Manager can edit or delete “Da empresa” messages. You can always edit your own personal messages.
Reorder the messages
Where to find it: same screen, within each group (Minhas mensagens or Da empresa).1
Drag the row
Click and hold the row of the message you want to move.
2
Drop it in the desired position
The new order applies to everyone who uses that message.
Use a quick message in a conversation
By default the quick messages menu stays closed until you start typing. Where to find it: message field, inside an open conversation.1
Type the slash
Type ”/” at the start of the message field.
2
Type the start of the shortcut
The list filters to matching shortcuts.
3
Choose the message
Use the arrow keys and Enter, or click the option.
The
{{nome_cliente}} and {{nome_atendente}} variables already come filled in the menu preview.Frequently asked questions
Why can't I edit a 'Da empresa' message?
Why can't I edit a 'Da empresa' message?
Only managers can create, edit, and delete these messages. For you, they’re read-only.
Can I change a message's visibility after it's created?
Can I change a message's visibility after it's created?
No. Delete it and create it again with the right visibility.
Is the shortcut case-sensitive?
Is the shortcut case-sensitive?
No. The menu in the Inbox filters without distinguishing case.