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The time window sets when Tino can act on a campaign. The follow-up attempts set when it follows up with people who didn’t respond or stopped responding.
Campaigns is a feature of the Scale and Enterprise plans. Who configures it: Administrator (Company), Company Manager, Area Manager, and Unit Manager.The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.

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Set the time window

By default, the window comes pre-filled from the Unit’s business hours registered in Cérebro, or Monday through Friday, from 9:00 AM to 6:00 PM, if the Unit has no availability registered. Where to find it: step 3 of the wizard, Campanhas > Campanhas > Nova campanha (Campaigns > Campaigns > New campaign), Quando disparar (When to trigger) section.
1

Check the days

Select the days of the week the campaign can act on, between Seg (Mon) and Dom (Sun).
2

Adjust the hours

Set the start time and the end time. The start needs to come before the end.
3

Save

Move on to the next field or click Criar campanha (Create campaign) at the end of the wizard.
The time window applies to list campaigns and to webhook campaigns set to Somente dentro da janela de horários (Only within the time window). Keyword doesn’t use a window: Tino responds the instant the customer writes in. Follow-up attempts follow another rule, explained below in Understand when an attempt doesn’t go out.

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Spread the send over time

A list campaign has a start date and, if you want, an end date. Where to find it: same step 3, Quando disparar section.
1

Choose the start date

Today’s date is the default. You can’t choose an earlier date.
2

Choose the end date (optional)

With no end date, the campaign stays active and you can come back later to add more contacts to the list. With an end date, the campaign becomes a project with a deadline.
The wizard’s footer estimates the send’s expected duration, based on roughly 300 contacts reached per day. It’s a local estimate, not a delivery guarantee.

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Set up attempts for when the contact doesn’t respond

By default, a new campaign comes with two attempts: 1 day after the opening and 2 days after the first attempt. Where to find it: step 3 of the wizard, Se o contato não responder (If the contact doesn’t respond) section.
1

Set each attempt's time

Type a number and choose the unit: min, h, or dias (days). The time counts from the previous message: the opening for the first attempt, and the previous attempt for the others.
2

Add an attempt

Click a shortcut next to adicionar tentativa (add attempt): 1h, 3h, 24h, or 3 dias (3 days). Then adjust the time if you want. The limit is 4 attempts.
3

Write a guidance note (optional)

In the guidance field, say what the attempt should cover, like “remind them about the discount”. Without guidance, Tino decides what to say.
4

Check the timeline

Below the attempts, the Linha do tempo (Timeline) shows when each one goes out. Example: 1st, 1 hour after the opening; 2nd, 1 day after the 1st, that is, 25h after the opening.
5

Remove an attempt

Use the remove button next to the attempt you no longer want.
As soon as the contact responds, the attempts in this sequence stop. If they talk and then stop responding, the mid-conversation follow-up takes over.

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Resume the conversation when the person stops responding

By default, the mid-conversation follow-up is off. Where to find it: step 3 of the wizard, Se o contato não responder section, Retomar quando a pessoa parar de responder no meio da conversa (Resume when the person stops responding mid-conversation) option.
1

Turn it on

Turn the option on. The screen suggests two attempts: 1 hour and 1 day.
2

Adjust the attempts

Set each one’s time and guidance, as in the opening sequence. The time counts from Tino’s last message that went unanswered.
3

Set the per-conversation limit

In the retomadas por conversa (follow-ups per conversation) field, choose from 1 to 20. The default is 3.
Tino picks up where the conversation stopped, for example by asking “did you manage to create your account?”. It doesn’t repeat the opening.
When the person responds again, the count restarts from zero for the next silence. The per-conversation limit adds up all follow-ups and doesn’t restart.

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Understand when an attempt doesn’t go out

By default, each attempt goes out at the configured time. Tino doesn’t send the attempt when:
  • the conversation was transferred to the team or was closed;
  • the person already converted or the campaign’s goal was reached;
  • the person said they’re not interested or asked to stop.
If the person asked to wait, like “I’ll get back to you tomorrow”, Tino skips that attempt. The next one, if any, follows the configured time. No attempt goes out in the middle of the night. In list campaigns and in webhook campaigns set to Somente dentro da janela de horários, the campaign’s window applies. In the others, the Unit’s business hours registered in Cérebro apply. With nothing registered, Monday through Friday, from 9:00 AM to 6:00 PM.
An attempt that would fall outside these hours goes out at the start of the next allowed time. While an attempt is pending, the conversation isn’t closed for inactivity.
On official WhatsApp (WABA), Meta only accepts an approved template after 24 hours from the person’s last message. The screen flags the attempts in this situation and asks for a template for each one. In list and webhook campaigns, the person hasn’t written yet. That’s why every attempt for no reply to the opening needs a template.
An attempt that needs a template and doesn’t have one is skipped. Choose the template for each flagged attempt before creating the campaign.

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Pause and resume a campaign

By default, an active campaign keeps reaching out to new contacts and sending follow-ups until you pause it. Where to find it: Campanhas > Campanhas (Campaigns > Campaigns, the list) or the campaign dashboard’s header.
1

Pause

Click Pausar (Pause) on the campaign’s row or in the dashboard’s header. The campaign stops acting and the status changes to Pausada (Paused).
2

Resume

Click Retomar (Resume) when you want the campaign to start acting again. The status goes back to Ativa (Active).
While paused, no new contact enters and no follow-up attempt goes out. When you resume, the pending attempts apply again.

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Track the send queue

A list campaign shows the scheduling queue in the dashboard, on the Execuções (Executions) tab. Where to find it: campaign dashboard, Execuções tab. There you see how many jobs are Agendados (Scheduled), Ativos (Active), Completados (Completed), and Falhados (Failed), along with the date and time of the next execution. You can search by contact and filter by status.

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Frequently asked questions

Yes, by editing the campaign. The change applies to the next sends and to conversation turns already in progress.
No. During the pause, no attempt goes out. When you resume, the pending attempts apply again, and one that came due during the pause goes out right away, within the sending hours.
The attempts for no reply to the opening stop. If the mid-conversation follow-up is on, it kicks in when the person stops responding again.
Yes. The new time applies to the attempts that haven’t gone out yet, counting from the same message.
The screen notes that this is possible when the campaign has no end date, but there’s no dedicated button for it in the wizard today.
Yes, 4 in each sequence, with any time from 1 minute to 30 days. The mid-conversation follow-up also has a total limit per conversation, from 1 to 20.