Who can see this: everyone. Each role sees a different slice: account owner, Administrator, and Company Manager see the whole company; Area Manager and Unit Manager see their subtree; Agent sees only the conversations where they are the agent.The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
Filter and search for a conversation
Where to find it: main menu > Central de Conversas > Conversas (Conversations).1
Open the Central de Conversas
In the main menu.
2
Search
Type a name, phone number, or part of the message in “Buscar por nome, telefone ou mensagem…”.
3
Refine with the filters
Use dates, Canal (Channel), Entidade (Entity), Atendente (Agent), Status, Responsável (Owner), and SLA.
The “Status” filter includes the “Em aberto” option, which combines Aguardando and Em andamento.
Read the table columns
Open a conversation’s detail
Where to find it: click a row in the table.1
Click the row
Opens the detail drawer, in read-only audit mode.
2
Navigate the tabs
”Conversa” shows the transcript; “Resumo & auditoria” brings the Scout summary, the CSAT, and the credit consumption; “Metadados” brings the SLA, times, and owner.
3
Go to the Inbox if you need to reply
Click “abrir no inbox →”.
An imported conversation shows the “Conversa importada” warning: it came from WhatsApp history, with no messages, agent, metrics, or SLA in Tartini.
Export to CSV
Where to find it: Exportar CSV (Export CSV) button, at the top of the screen.1
Adjust the filters
The CSV goes out with the filters applied on the screen.
2
Click Exportar CSV
The file downloads as conversas-AAAA-MM-DD.csv.
Close several conversations at once
Where to find it: checkboxes in the table.1
Check the conversations
Use the checkbox in the header to select all conversations on the page.
2
Click Finalizar selecionadas (Close selected)
Opens the Finalizar conversas (Close conversations) modal.
3
Describe the reason, if you want
Up to 500 characters, optional field.
4
Click Finalizar (Close)
The screen confirms how many conversations were closed.
The Panorama, before filtering
Where to find it: Central de Conversas > Panorama (Overview). The Panorama shows a snapshot of the moment: how much is open, what has breached the SLA, and how long the oldest conversations have been stalled. Click any number to open the Central de Conversas already filtered by it.Frequently asked questions
What's the difference between the Central and the Inbox?
What's the difference between the Central and the Inbox?
The Inbox is for handling conversations now. The Central de Conversas is for searching, auditing, and exporting any conversation that has ever gone through the company.
Can an agent export the CSV or close conversations in bulk?
Can an agent export the CSV or close conversations in bulk?
Yes, but only within their own scope: the backend applies the same role-based filter to these actions.
What's in the exported CSV?
What's in the exported CSV?