Who sees this: Administrator, Company Manager, and Area Manager. Unit Manager doesn’t have access to this screen.The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
Set up the agent’s signature
Where to find it: Configurações > Atendimento > Regras de Conversa (Settings > Service > Conversation Rules), Assinatura do Atendente (Agent Signature) section.1
Open the screen
Go to Configurações > Atendimento > Regras de Conversa.
2
Choose the rules
Turn on Assinatura obrigatória (Required signature) to require the signature on every message, and Permitir mudança de assinatura (Allow signature changes) to let the agent edit it.
3
Save
Click Salvar (Save).
The signature set here appears in messages sent by agents in the Inbox.
Turn on automatic closing due to inactivity
By default, it’s when the conversation closes that Scout generates the summary and the evaluation. Where to find it: Configurações > Atendimento > Regras de Conversa, Finalização Automática (Automatic Closing) section.1
Turn on the rule
Turn on Encerrar conversa automaticamente (Close conversation automatically).
2
Adjust the time per channel
In Tempo por canal (Time per channel), use the plus and minus buttons to set between 1 and 168 hours of inactivity.
3
Save
Click Salvar.
A channel with no time set uses the default of 24 hours. Conversations led by Tino usually close sooner, under their own AI rule per channel.
Turn on Scout when the conversation closes
Where to find it: Configurações > Atendimento > Regras de Conversa, Scout section.1
Open the screen
Go to Configurações > Atendimento > Regras de Conversa.
2
Turn on Scout
Turn on Ativar Scout ao finalizar conversa (Activate Scout when conversation closes).
3
Save
Click Salvar.
With Scout active, every closed conversation gets a summary, a score, and improvement points, ready for you to review in Scout. Scout uses AI credits for every analysis.
Turn on Sotto by default
Where to find it: Configurações > Atendimento > Regras de Conversa, Sotto section.1
Open the screen
Go to Configurações > Atendimento > Regras de Conversa.
2
Turn on the default
Turn on Sotto ativo por padrão em novas conversas (Sotto active by default in new conversations).
3
Save
Click Salvar.
By default, this toggle already comes turned on. With Sotto active, it monitors every new conversation in human hands on its own. The agent can turn off Sotto in a specific conversation. Sotto uses AI credits.
Frequently asked questions
Does turning off Finalização Automática affect Scout?
Does turning off Finalização Automática affect Scout?
Scout generates the summary and rating the moment the conversation closes. Automatic Closing only controls closing by inactivity.
Are Regras de Conversa and SLA the same thing?
Are Regras de Conversa and SLA the same thing?
No. Regras de Conversa handles signature, closing, and evaluation. The SLA measures the time until the first human response.
Why don't I see Sotto active by default?
Why don't I see Sotto active by default?
This feature is available starting with the Scale plan. Your current plan shows the upgrade notice instead of the toggle.