Available for WABA channels. Who manages: Administrator, Company Manager, Area Manager, and Unit Manager. The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
Create a template
By default, a new WABA channel has no templates registered. Where to find it: Configurações > Canais > WABA > Gerenciar Templates (Settings > Channels > WABA > Manage Templates).1
Open the templates screen
In the WABA channel, click Gerenciar Templates (Manage Templates).
2
Start a new template
Click Novo Template (New Template).
3
Give it a name and choose the category
Fill in Nome do Template (Template name) and choose between Marketing and Utilidade (Utility).
4
Write the message body
Type the text in Corpo da Mensagem (Message body). To include a piece of data that changes on every send, click one of the Campos Disponíveis (Available fields) to insert the variable, such as
{{nome}}.5
Complete anything else needed
Add a Cabeçalho (Header), Rodapé (Footer), or up to three Botões (Buttons), if the template needs them.
6
Send for approval
Click Criar Template (Create Template).
Limits: name up to 512 characters, body up to 1024, header and footer up to 60 each, up to 3 buttons. Variables use lowercase letters and
_, no spaces, and never sit at the start or end of the body.Track the status
Every template you submit goes through Meta’s approval:- Em revisão (Under review): waiting for Meta to review it.
- Aprovado (Approved): ready for use in campaigns and conversations.
- Rejeitado (Rejected): Meta declined the template.
Edit or delete a template
1
Open the template
In the template list, click Editar (Edit).
2
Change what's needed
Adjust the text, header, footer, or buttons.
3
Save
Click Salvar Alterações (Save changes) and confirm.
Where templates are used
Approved templates appear when you create a campaign, to start the conversation with the customer.Frequently asked questions
Why can't I edit my template?
Why can't I edit my template?
It’s in use by an active campaign, or it’s still within the 24-hour lock after the last edit.
Can I write the template in another language?
Can I write the template in another language?
Not from the current screen: templates created in Tartini come out in Brazilian Portuguese.
What happens if Meta rejects the template?
What happens if Meta rejects the template?
It’s marked Rejeitado (Rejected) in the list. Edit the text and submit it again for a new review.