Who connects channels: Administrator, Company Manager, Area Manager, and Unit Manager. API Connection is Administrator only.The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
The available channels
Tartini connects four types of channel:- WhatsApp Business: connection by QR Code or pairing code, the same process you already use in the phone app.
- WABA: WhatsApp Business API, Meta’s official connection.
- Chat Widget: a support chat embedded in your website.
- API Connection: a way for your own system to talk to Tartini as if it were one more channel.
WhatsApp by QR Code and WABA: the differences
Both connect your WhatsApp number to Tartini, but through different paths. WhatsApp Business by QR Code uses an unofficial connection: you scan a code with your phone, the same way you would in any mirrored WhatsApp app. Meta can ban numbers that use this type of connection, and WhatsApp updates can cause disconnections. WABA uses Meta’s official API. It requires an exclusive number and a verified Meta Business account, and lets you send approved message templates. WABA billing is usage based.The WhatsApp Business by QR Code screen carries this recommendation: “Para maior estabilidade, utilize o WABA (API oficial da Meta)” (For more stability, use WABA, Meta’s official API).
The Chat Widget
The Chat Widget puts a support chat on your website. You customize colors, welcome message, and position, and each Unit can have its own widget.API Connection
API Connection integrates your system directly with Tartini, using access tokens. It’s the path for teams with technical resources who want to send or receive data on their own.Channel limit per Unit
Each Unit can have one WhatsApp Business (QR Code) channel, one WABA channel, and one Chat Widget, each connected only once. To connect another number of the same type, use another Unit.Channel status
Every channel shows a status:- Conectado (Connected): receiving and sending messages normally.
- Conectando (Connecting): the connection is still in progress.
- Desconectado (Disconnected): the channel stopped working and needs to be reconnected.
WhatsApp Business by QR Code can disconnect on its own when the phone session ends. Just reconnect by scanning a new code.
Frequently asked questions
Can I connect more than one WhatsApp number?
Can I connect more than one WhatsApp number?
Yes, one per Unit, either by QR Code or WABA.
What changes for a customer who talks through the widget instead of WhatsApp?
What changes for a customer who talks through the widget instead of WhatsApp?
Nothing in the support experience: the conversation arrives the same way in your team’s Inbox, with the channel identified.
Do I have to choose between QR Code and WABA forever?
Do I have to choose between QR Code and WABA forever?
No. You can keep both connected or switch whenever you want, following the steps for each channel.