Who can see this: only Administrator.The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
See your balance and monthly allowance
Where to find it: Configurações > Cobrança > Créditos (Settings > Billing > Credits). At the top of the screen you’ll find the current balance, in credits, and the contracted monthly allowance, with a bar showing how much has been consumed in the cycle.When the month’s allowance runs out, the AI starts using the extra margin, an advance of up to 10% of the allowance, deducted from the next cycle. See what changes in What happens when credits run out.
Filter by period and by unit
Where to find it: Configurações > Cobrança > Créditos, right below the balance.1
Choose the period
Click a tab: Ciclo atual, Ciclo anterior, Trimestre, Semestre, Ano, or Personalizado.
2
Filter by unit (optional)
Click one or more unit chips. With none selected, the screen shows the company total.
See where credits go
Where to find it: Configurações > Cobrança > Créditos, Onde os créditos vão (Where credits go) section. The chart shows consumption by AI category and by messages, with the total for the period and the change compared to the previous one.Message consumption is measured at the company level and isn’t affected by the unit filter.
Check the daily statement
Where to find it: Configurações > Cobrança > Créditos, Extrato (Statement) section.1
Open the statement
Scroll to the Extrato section. Days with no activity don’t appear in the list.
2
See a specific day
Click a row to open the day’s detail, with opening balance, credits added, AI consumption, messages, and closing balance.
On the day the cycle turns over, the statement shows how much allowance came in and how much of the previous balance expired. Credits don’t roll over from one cycle to the next.
See consumption per conversation
Where to find it: Configurações > Cobrança > Créditos, Consumo por conversa (Consumption per conversation) section.1
Search for the contact
Type a name in the search, or browse the list.
2
Open the conversation
Click a row to see the detail: AI categories used, messages, and credits consumed.
Frequently asked questions
What consumes credits?
What consumes credits?
AI usage, including Tino, Sotto, Scout, and Quattro, and the messages exchanged on the channels.
Do leftover credits at the end of the cycle roll over to the next month?
Do leftover credits at the end of the cycle roll over to the next month?
No. The remaining balance expires at the cycle turnover, including recharge packs. On the day of the turnover, the statement shows how much expired.
Where can I see how much a specific conversation cost?
Where can I see how much a specific conversation cost?
In the Consumo por conversa section, by searching for the contact’s name.