Skip to main content
With this screen, you can check at a glance which plan is active, how much of your monthly allowance is left, and whether your account details are correct.
Who can see this: only Administrator. The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.

​
See your plan and monthly allowance

Where to find it: Configurações > Cobrança > Assinatura (Settings > Billing > Subscription).
1

Open the screen

Go to Configurações > Cobrança > Assinatura.
2

See the summary

Check the plan name, the monthly price, and the allowance consumption bar.

​
See the account details

Where to find it: Configurações > Cobrança > Assinatura, Dados da conta (Account details) section. The screen shows Responsável, E-mail, Contato, CNPJ or CPF, Razão social, Empresa, Status da conta, and the customer-since date.
Account details can’t be edited on this screen.

​
Understand the subscription statuses

​
What changes in read-only mode

Outside of Ativa and Completa, the entire platform switches to read-only mode.
With the subscription outside of Ativa or Completa, a banner warns that the subscription isn’t active and that access is in read-only mode. Buttons, fields, and selections are disabled. Navigation keeps working normally.
With an overdue invoice, the account is suspended 11 days after the due date and closed after 91 days. See Payment, suspension, and cancellation.

​
Change your plan or your monthly allowance

Where to find it: Configurações > Cobrança > Assinatura, Gerenciar plano e franquia (Manage plan and allowance) button.
1

Open the options

Click Gerenciar plano e franquia.
2

Choose what to change

See the available plans, or adjust the contracted monthly allowance.
3

Confirm in the Customer Area

The change is completed in the SAN Customer Area. If you prefer, talk to the SAN sales team.
Each change has its own timing:
An upgrade doesn’t touch your credits: the cycle’s balance stays the same and the allowance stays as contracted. For more credits now, see Buy extra credits.

​
Frequently asked questions

No.
Only the company’s Administrator can access Assinatura. Other roles are redirected to the start of Settings.
It depends. An upgrade generates a one-off invoice for the prorated difference and takes effect as soon as it’s paid. A downgrade charges nothing right away and takes effect from the next cycle.
No. A downgrade gives no refund of any kind. You keep the current plan until the end of the cycle.