Who can see this: only Administrator. The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
See your plan and monthly allowance
Where to find it: Configurações > Cobrança > Assinatura (Settings > Billing > Subscription).1
Open the screen
Go to Configurações > Cobrança > Assinatura.
2
See the summary
Check the plan name, the monthly price, and the allowance consumption bar.
A free account has no monthly allowance or billing. In that case the screen only shows the free account notice.
See the account details
Where to find it: Configurações > Cobrança > Assinatura, Dados da conta (Account details) section. The screen shows Responsável, E-mail, Contato, CNPJ or CPF, Razão social, Empresa, Status da conta, and the customer-since date.Account details can’t be edited on this screen.
Understand the subscription statuses
What changes in read-only mode
Outside of Ativa and Completa, the entire platform switches to read-only mode.Change your plan or your monthly allowance
Where to find it: Configurações > Cobrança > Assinatura, Gerenciar plano e franquia (Manage plan and allowance) button.1
Open the options
Click Gerenciar plano e franquia.
2
Choose what to change
See the available plans, or adjust the contracted monthly allowance.
3
Confirm outside Tartini
The plan or allowance change is completed on an external portal, outside Tartini.
The button only appears on paid accounts. Plan or allowance changes take effect from the next renewal, never immediately.
Frequently asked questions
Can I edit my account details on this screen?
Can I edit my account details on this screen?
No.
Why don't I see this screen?
Why don't I see this screen?
Only the company’s Administrator can access Assinatura. Other roles are redirected to the start of Settings.
Does changing plans charge anything right away?
Does changing plans charge anything right away?
No. The change only takes effect from the next renewal cycle.