Who fixes it: Administrator, Company Manager, Area Manager, and Unit Manager.The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
WhatsApp Business (QR Code) disconnected on its own
Cause: the WhatsApp session on the phone ended. Fix:1
Open the number list
Go to Configurações > Canais > WhatsApp Business (Settings > Channels > WhatsApp Business).
2
Sync again
Click the ⋮ next to the channel and choose Sincronizar (Sync).
3
Scan the QR Code
Open WhatsApp on your phone and scan the new code.
The QR Code or pairing code no longer works
Likely cause: the code wasn’t scanned in time. Fix: click Gerar novo QR Code (Generate new QR Code) or Gerar novo código (Generate new code), inside the same modal, and try again.You see “Já existe um canal para esta entidade”
Cause: the Unit you chose already has a channel of that type connected. Fix: use the channel that already exists on that Unit, or connect the number on a different Unit.The connection drops on its own, or I’m worried the number will get banned
Cause: WhatsApp Business by QR Code uses an unofficial connection. Meta can ban numbers connected this way, and WhatsApp updates can drop the session. Fix: migrate to WABA, Meta’s official connection.No number shows up for me to select (WABA)
Cause: the WABA doesn’t have any number provisioned yet. That’s what the screen itself points to: “Certifique-se de que você tem números registrados na sua WhatsApp Business Account” (Make sure you have numbers registered in your WhatsApp Business Account). Fix: check under Meta Business > WhatsApp Manager > Números (Meta Business > WhatsApp Manager > Numbers) whether the number is provisioned in the WhatsApp Business Account you authorized.The Meta window doesn’t open, or authorization fails
Cause: the browser blocked the pop-up. The screen shows the warning “Popup bloqueado pelo navegador. Por favor, permita popups para este site” (Pop-up blocked by the browser. Please allow pop-ups for this site). Fix: allow pop-ups for Tartini in your browser and click Conectar com Meta (Connect with Meta) again.The number shows up in the selection, but saving fails
Cause: the screen shows the generic warning “Erro ao configurar número. Tente novamente” (Error configuring number. Try again). Fix: try selecting the number again. If the error continues, redo the connection from the start.The two-step verification PIN isn’t accepted
Cause: the PIN you typed doesn’t match the PIN already registered for that number on Meta, or it has fewer than 6 digits. Fix: use exactly the PIN registered previously for that number. If this is the first time, any 6-digit PIN works, but write it down and keep it safe: it can’t be recovered later.Frequently asked questions
Can I use the same number on personal WhatsApp and Tartini at the same time?
Can I use the same number on personal WhatsApp and Tartini at the same time?
No. A number can only be active in one place at a time: personal WhatsApp, WhatsApp Business on a phone, or WABA.
Can I port my current number to WABA?
Can I port my current number to WABA?
Yes. First unlink the number from regular WhatsApp Business, then register it on WABA through Meta or through an authorized partner.
Still not fixed?
Still not fixed?
Contact Tartini support and provide the Unit name, the exact error message, and which step the problem happened on.