Who can see this: all logged-in users. Account owner, Administrator, and Company Manager see conversations for the whole company; Area Manager, Unit Manager, and Agent see only their own scope.The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
The navigation column
Where to find it: Inbox (main menu). Tudo (All) shows all conversations for your scope. Sua caixa (Your inbox) shows only the conversations assigned to you. Não atribuído (Unassigned) shows conversations with no agent. Contatos (Contacts) opens the contact list. If your plan includes the AI agents, the Agentes de IA (AI Agents) section appears, with Todas as conversas (All conversations), Finalizadas (Closed), Transferidas (Transferred), and Abandonadas (Abandoned): it shows the conversations handled by Tino. The Canais (Channels) section separates WhatsApp and Chat Widget. Visitantes online (Online visitors) shows who is browsing your site right now.Lists and filters
Search accepts name, phone number, or protocol (the first 8 characters of the conversation ID). The status tabs filter between Todos (All), Aguardando (Waiting), Andamento (In progress), and Finalizados (Closed). At the top of the list column, to the right of your name, the + button (tooltip Nova conversa, New conversation) opens Iniciar conversa (Start conversation), to write to a number that isn’t on the list yet. If your company has more than one unit, chips filter by unit. Filtrar por atendentes (Filter by agents) shows who is online, away, or offline. Filtrar por setor (Filter by department) shows one department at a time. With the campaigns feature active, Filtrar por tags (Filter by tags) also appears. Sort the list by Urgência (Urgency) (whoever has been waiting longest first) or Recentes (Recent) (newest message first). The list groups conversations into Fixados (Pinned), Hoje (Today), Ontem (Yesterday), and Anteriores (Earlier).What each status means
The details panel
Where to find it: open a conversation and click the arrow in the header, or on “toque para ver dados”. The Detalhes (Details) tab shows the contact card, a summary of the record, the conversation data (status, agent, phone number), and notes. The Sotto tab only appears for those with access enabled.Surprising details: WhatsApp group conversations only show up in Tudo, with no other queue filters selected. They’re left out of Sua caixa, departments, and Agentes de IA.
What changes for agents and managers
Frequently asked questions
Why don't I see the Agentes de IA section?
Why don't I see the Agentes de IA section?
It only appears with the plan that unlocks AI agent support.
Why don't the unit chips appear?
Why don't the unit chips appear?
They only appear for users who access two or more units.
The list jumped back to the top on its own, is that normal?
The list jumped back to the top on its own, is that normal?
It shouldn’t. Reconnections update the list without reloading the page; switching tabs, filters, or units does reload it.
Where are the WhatsApp group conversations?
Where are the WhatsApp group conversations?
They only appear in Tudo, with no other queue filter selected.
How do I get alerts for new conversations?
How do I get alerts for new conversations?
Through sound, an on-screen alert, and an operating system notification, if you allow it in your browser.