Who can see this: Administrator and Company Manager. Available on all plans.The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
Create a communication style
By default, no complementary style is registered. Where to find it: Cérebro > Personalidade > Comunicação (Cérebro > Personality > Communication).1
Open the form
Click Adicionar estilo (Add style).
2
Write the title
Fill in the title field, for example “Formal tone for corporate customers”.
3
Describe the style
Write how Tino should communicate in that style.
4
Save
Click Adicionar (Add).
The title and text can’t repeat across styles already registered. The screen warns when it finds a duplicate and blocks saving.
Use a ready-made template
Instead of writing from scratch, you can start from a template used by other companies. Where to find it: Cérebro > Personalidade > Comunicação, Modelos que outras empresas costumam adotar (Templates other companies often adopt) block.1
Choose a template
Click one of the suggested templates, or Ver todos (View all) to see the full list by category.
2
Adjust the text
The form opens already filled in with the template’s title and body. Edit it before saving, if you’d like.
3
Save
Click Adicionar (Add).
Edit or delete a style
Where to find it: Cérebro > Personalidade > Comunicação, click any card in the Estilos cadastrados (Registered styles) list.1
Open the card
Click the style you want to change.
2
Edit the fields
Change the title or the text.
3
Save or delete
Click Salvar (Save), or Excluir (Delete) to remove the style, with confirmation.
There’s no active/inactive toggle for communication styles. The only way to take a style out of use is to delete it.
Review Tino’s suggestions
When Tino identifies a possible communication style from a piece of Cérebro content, the suggestion appears at the top of the screen, before the list of registered styles, and doesn’t apply to conversations until it’s approved. Where to find it: Cérebro > Personalidade > Comunicação, Sugestões do Tino (Tino’s suggestions) block.1
Read the suggestion
Check the title, the text, and, if present, the reason Tino recorded for suggesting it.
2
Decide
Click Aceitar (Accept) to approve as is, Editar (Edit) to adjust before approving, or Negar (Deny) to discard.
Editing a suggestion and saving it already approves the edited version in the same click, with the Save and approve button.
Frequently asked questions
How many communication styles can I register?
How many communication styles can I register?
There’s no limit on the number.
Can a communication style stay inactive without being deleted?
Can a communication style stay inactive without being deleted?
No. This screen has no active/inactive toggle, unlike Guidelines. You can only create, edit, and delete.
If I edit the text of a Tino suggestion before accepting, what happens?
If I edit the text of a Tino suggestion before accepting, what happens?
The edited text is saved and the suggestion is approved in the same action.