Quattro is in Cérebro > Processos > Mapeamento (Cérebro > Processes > Mapping). Mapping is done by the Administrator or the Company Manager. Processes are part of the Scale and Enterprise plans, and the conversation with Quattro consumes AI credits.The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
How it works
Mapping a process isn’t filling out a form: it’s a conversation.1
You describe
In Cérebro > Processos > Mapeamento, click Novo processo (New process) or one of the example cards, and describe how the service interaction happens.
2
Quattro asks
It asks for what’s missing: who does it, when, what happens at each outcome. Next to the conversation, a panel shows the process filling in in real time.
3
It measures capacity
With the step-by-step ready, Avaliar capacidade (Assess capacity) measures what Tino resolves on its own at each step.
4
You review and publish
In Revisar e publicar (Review and publish), you check the 5W2H, the coverage, and the steps, adjust the suggested outcomes, and click Publicar processo (Publish process).
What it builds
Each process brings together:- 5W2H: the what, why, who, when, where, and how much of that service interaction.
- Passo a passo (Step-by-step): the steps Tino follows, with the text it sends at each one.
- Saídas (Outcomes): where the conversation goes at each ending, such as Concluído (Completed), Parcial (Partial), Falhou (Failed), or Faltou dado (Missing data).
- Cobertura do Tino (Tino’s coverage): how much of the process Tino resolves on its own, step by step.
- Ferramentas (Tools): a step that uses one of the company’s connectors, for example to check a system, is included too. You choose which tools are available for that process. See Connect external tools to the AI.
What happens after publishing
The published process takes effect on both sides of the service interaction:- Tino follows it. During the conversation, it uses the process that matches the customer’s request, step by step, and follows the outcome set for that ending.
- Scout checks it. It audits real conversations against what was mapped and shows what Tino resolved on its own, where it needed help, and where what was expected didn’t match what happened. See See Process Adherence.
Discoveries
Quattro also prepares the documentation from what the company already has. Process candidates identified in content indexed in the Cérebro, or in documents sent just for this analysis, arrive in Cérebro > Processos > Descobertas (Cérebro > Processes > Discoveries). You open the mapping to review it, approve it, approve and publish it already active, or discard it. A process created from a discovery starts out inactive, unless you choose to publish it active.Frequently asked questions
What's the difference between Quattro and Tino?
What's the difference between Quattro and Tino?
Quattro leads the mapping conversation with you. Tino serves the actual customer, following the process that’s already published.
Does saving without publishing leave Tino using the process?
Does saving without publishing leave Tino using the process?
No. Saving without publishing creates or updates the process as inactive and doesn’t save the outcomes. The process only goes into operation once it’s published.
Can I change the steps without talking to Quattro?
Can I change the steps without talking to Quattro?
No. Adding, removing, or reordering steps, and changing gates and conditions, is only possible through the conversation with Quattro. The content editor is only for text that already exists.
Does Quattro consume credits?
Does Quattro consume credits?
Yes. The mapping conversation consumes AI credits, like other interactions with the agents.