Who can see this: only those with access granted by a manager, under Configurações > Empresa > Usuários (Settings > Company > Users) (Sotto column). Active Sotto, which suggests on its own without you asking, is part of the Scale plan.The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
Ask for a suggestion
By default there’s no suggestion until you ask for one. Where to find it: footer of the conversation, or the Sotto tab in the details panel.1
Click Sugerir com Sotto (Suggest with Sotto)
The button sits in the footer of the conversation, next to the signature.
2
Wait for the reply
The panel opens on the Sotto tab with the suggested text.
3
Choose what to do
Use Enviar (Send) to send it directly, or insert it in the field to review it first.
Chat with Sotto
By default the tab opens empty, with “Como posso ajudar?”. Where to find it: details panel > Sotto tab.1
Open the panel
Click the arrow at the right end of the conversation header, then the Sotto tab.
2
Ask a question
Write in the field “Pergunte ao Sotto sobre este atendimento…” or use a shortcut under Mensagens prontas (Quick messages).
3
Use the reply
Click Enviar to insert the quoted part into the message field, or Copiar (Copy) to take the text elsewhere.
Each reply shows the sources used, such as knowledge base documents. You can also attach up to 5 images of 8 MB in a question.
Turn on active Sotto
By default active Sotto follows the preference set in Regras de Conversa (Conversation Rules). Where to find it: switch next to the Sotto tab, in the details panel.1
Open a conversation assigned to you
The switch only appears on conversations handled by an agent and assigned to you.
2
Turn on the switch
Click the switch next to the Sotto tab name.
3
Watch for suggestions
They appear on their own at the end of the conversation, without you needing to ask.
Active Sotto is part of the Scale plan. It warns you when it detects a possible inconsistency between your reply and the knowledge base.
Accept or edit the suggestion
By default there’s no suggestion until Sotto generates one. Where to find it: box at the end of the conversation (active Sotto) or the Sotto tab.1
Read the suggestion
The box shows the text ready to send.
2
Choose to use it directly or edit it
Click Usar resposta (Use reply) to send it, or Editar antes (Edit first) to move the text to the message field and adjust it.
A warning appears when a suggestion replaces text you were already typing. Click Desfazer (Undo) to recover what you had written.
Credits
Every question to Sotto consumes credits from your company’s monthly allowance. Track consumption under Configurações > Cobrança > Créditos (Settings > Billing > Credits).Audio transcription and active Sotto also consume credits. When credits run out, the red banner at the top warns you and the AI stops.
Frequently asked questions
Why don't I see the Sotto tab?
Why don't I see the Sotto tab?
You don’t have access enabled yet. Ask a manager to turn it on under Configurações > Empresa > Usuários.
Why doesn't the active Sotto switch appear?
Why doesn't the active Sotto switch appear?
It only appears on conversations handled by an agent, assigned to you, and on the Scale plan.
Do I lose the suggestions when I transfer the conversation?
Do I lose the suggestions when I transfer the conversation?
Yes. Transferring clears the previous agent’s pending suggestions.