> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans and what each one unlocks

> Essential, Scale, and Enterprise: the split is how far the AI goes, and the screen tells you when a feature needs a bigger plan.

export const Artigo = ({titulo, href, children}) => <a className="lista-artigos-item" href={href}>
    <span className="lista-artigos-texto">
      <span className="lista-artigos-nome">{titulo}</span>
      {children ? <span className="lista-artigos-desc">{children}</span> : null}
    </span>
    <svg className="lista-artigos-seta" viewBox="0 0 24 24" width="18" height="18" aria-hidden="true">
      <path d="M9 6l6 6-6 6" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" />
    </svg>
  </a>;

export const Lista = ({titulo, children}) => <div className="lista-artigos">
    {titulo ? <p className="lista-artigos-titulo">{titulo}</p> : null}
    <div className="lista-artigos-itens">{children}</div>
  </div>;

Tartini's three plans differ by how far the AI goes in your operation. On Essential, it works inward, alongside the team. On Scale, it also talks to the customer. Enterprise is Scale with tailored terms.

<Note>
  The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
</Note>

***

## Essential: AI alongside the team

Everything the team uses to provide service and the manager uses to keep track:

* Inbox with every channel, Conversation Center, quick messages, notes, and transfers.
* Channels: WhatsApp Business by QR Code, WhatsApp Business API (WABA), and Chat Widget on the website.
* Cérebro: properties and knowledge base (documents, questions and answers, websites) and personality (communication, guidelines, compliance).
* Sotto in query mode: the agent asks and receives the suggestion.
* Scout: evaluation of closed conversations, feedback to the agent, and performance by Unit, Area, and Company.
* Metrics, Satisfaction Survey, Service SLA, Conversation Rules.
* Structure in Areas and Units, with up to 5 Units. Areas, users, and channels have no limit.
* Credits and statement.

***

## Scale: AI talks to the customer

Everything in Essential, with up to 10 Units, plus:

* **Tino**, the service agent, turned on per channel in **IA por canal** (AI by Channel), with hours, follow-up, and closing.
* **Operações do Cérebro** (Cérebro Operations): availability, routing, qualification, clarifications, situational context, and contact status.
* **Processos** (Processes) in the Cérebro and Scout: mapping, groups, and the team's adherence to processes.
* **Sotto ativo** (Active Sotto): besides answering when asked, it steps in on its own during the conversation.
* **Campanhas** (Campaigns) and **Contatos de Campanha** (Campaign Contacts): the AI reaches out to whoever you choose and carries the conversation that follows.
* **Conectores** (Connectors, MCP) and AI tools: the AI checks external systems during the conversation.
* **Conexão via API** (API Connection) and **Webhooks**: your systems talk to Tartini.

***

## Enterprise

Scale with dedicated integrations, an expanded credit allowance, a negotiated number of Units, and a tailored scope. By quote.

***

## Credits

Every plan has a monthly credit allowance, and AI and messages draw from it. The plan sets the allowance; usage sets the consumption. See [Credits explained](/en/visao-geral/creditos-explicados).

***

## FAQ

<AccordionGroup>
  <Accordion title="How do I know which plan I'm on?">
    The account owner sees the plan in **Configurações > Cobrança > Assinatura** (Settings > Billing > Subscription). Other users can tell from what appears in the menu.
  </Accordion>

  <Accordion title="Can I try a Scale feature before switching plans?">
    The upgrade notice shows the minimum plan required and the way to reach SAN. The plan change is arranged with the sales team.
  </Accordion>

  <Accordion title="Where do I see the prices?">
    On the [Tartini plans page](https://www.saninternet.com/tartini/precos).
  </Accordion>
</AccordionGroup>

***

## Related articles

<Lista>
  <Artigo titulo="The AI agents explained" href="/en/agentes/os-agentes-explicados">Tino, Sotto, Scout, and the Cérebro.</Artigo>
  <Artigo titulo="Credits explained" href="/en/visao-geral/creditos-explicados">Allowance, consumption, and statement.</Artigo>
</Lista>


## Related topics

- [Frequently Asked Questions for Beginners](/en/primeiros-passos/perguntas-frequentes/iniciantes.md)
- [Get Your Operation Ready with the Checklist](/en/primeiros-passos/configuracao/checklist-de-preparacao.md)
- [Get to know the Tartini screen](/en/visao-geral/conheca-a-navegacao.md)