> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# What Tartini is

> The platform where AI learns your company, serves your customers across your channels, and helps you keep track of the team.

export const Artigo = ({titulo, href, children}) => <a className="lista-artigos-item" href={href}>
    <span className="lista-artigos-texto">
      <span className="lista-artigos-nome">{titulo}</span>
      {children ? <span className="lista-artigos-desc">{children}</span> : null}
    </span>
    <svg className="lista-artigos-seta" viewBox="0 0 24 24" width="18" height="18" aria-hidden="true">
      <path d="M9 6l6 6-6 6" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" />
    </svg>
  </a>;

export const Lista = ({titulo, children}) => <div className="lista-artigos">
    {titulo ? <p className="lista-artigos-titulo">{titulo}</p> : null}
    <div className="lista-artigos-itens">{children}</div>
  </div>;

Tartini brings together, in one place, the channels where your customers talk to the company, the AI agents that work on those channels, and the manager's tools for keeping track of the team. You decide how far the AI goes: only supporting whoever is serving, serving on its own, or both.

<Note>
  The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
</Note>

***

## Tartini's parts

| Part                                                                      | Where it is                                                                         | What it does                                                                                                                                                                       |
| ------------------------------------------------------------------------- | ----------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Cérebro** (Brain)                                                       | **Cérebro** menu                                                                    | Everything starts here. You hand over your company's material, it learns your standard, and it coordinates the team of agents. Teach it once, and it applies to all service.       |
| **Inbox**                                                                 | **Inbox** menu                                                                      | Where the team and the AI provide service. All conversations, from all channels, on the same screen, with the contact's record alongside.                                          |
| **Tino**                                                                  | **Configurações > Atendimento > IA por canal** (Settings > Service > AI by channel) | The agent that serves the customer on the front line, channel by channel, and hands off the conversation to a person when you tell it to.                                          |
| **Sotto**                                                                 | Inside the conversation, in the Inbox                                               | The agent that suggests replies to the agent based on the Cérebro.                                                                                                                 |
| **Scout**                                                                 | **Scout** menu                                                                      | The agent that reads the conversation after it closes: evaluates it against the company's standard, gives feedback to the agent, and shows performance by Unit, Area, and Company. |
| **Quattro**                                                               | **Cérebro > Processos > Mapeamento** (Cérebro > Processes > Mapping)                | The agent that writes the operation down: you describe how service happens, it asks what's missing, and it builds the process that Tino follows and Scout checks against.          |
| **Campanhas** (Campaigns)                                                 | **Campanhas** menu                                                                  | Where the AI reaches out to the contacts you choose and carries the conversation that follows.                                                                                     |
| **Métricas** (Metrics) and **Central de Conversas** (Conversation Center) | **Métricas** and **Central de Conversas** menus                                     | The operation's numbers and the complete conversation history, with filters and export.                                                                                            |
| **Configurações** (Settings)                                              | Profile menu                                                                        | Company, Areas and Units, users, channels, service rules, billing, and integrations.                                                                                               |

***

## How the agents work together

Each agent has its own post, and all of them share the same source. The Cérebro orchestrates the agents, and they talk to one another: when one needs what another knows, it asks, and the answer comes back before the message reaches the customer.

1. You teach the **Cérebro** with what the company already has written down: the website, documents, questions and answers, tone of voice, and rules.
2. **Quattro** writes the processes down with you, and the Cérebro learns how each service interaction should run.
3. **Tino** consults the Cérebro on every reply to the customer. When it hands off the conversation to the team, it delivers the history and a summary of what it has already done.
4. **Sotto** reads the conversation, including what Tino left behind, and asks the Cérebro what the company knows, to suggest a reply to the agent.
5. **Scout** asks the Cérebro for the standard and evaluates closed conversations, both from people and from Tino, the same way.
6. Tino and Scout return to the Cérebro what they learned. You approve or correct it, the correction becomes training, and the next conversation already comes out different.

***

## The channels

Customers talk to you however they prefer, and it all arrives in the same Inbox: WhatsApp Business (by QR Code or through Meta's official API), the Chat Widget on your website, and the API Connection for your own systems. See [Channels](/en/canais/canais-explicados).

***

## Who uses what

The Administrator configures the account. Managers keep track of the team in the Inbox, Scout, and Metrics. Agents provide service in the Inbox with Sotto alongside. See [Roles and access explained](/en/visao-geral/papeis-e-acessos).

***

## Where to start

<Lista>
  <Artigo titulo="Getting started with Tartini" href="/en/primeiros-passos/guias/comecando-com-o-tartini">The steps to get your operation live, in the right order.</Artigo>
  <Artigo titulo="The AI agents explained" href="/en/agentes/os-agentes-explicados">The Cérebro and the four agents: Tino, Sotto, Scout, and Quattro.</Artigo>
  <Artigo titulo="Plans and what each one unlocks" href="/en/visao-geral/planos-e-recursos">Essential, Scale, and Enterprise.</Artigo>
  <Artigo titulo="Credits explained" href="/en/visao-geral/creditos-explicados">How AI and messages consume the monthly allowance.</Artigo>
</Lista>


## Related topics

- [Fix connection issues](/en/canais/problemas-de-conexao.md)
- [The Tartini API](/en/api-reference/introduction.md)
- [Getting Started with Tartini](/en/primeiros-passos/guias/comecando-com-o-tartini.md)