> ## Documentation Index > Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt > Use this file to discover all available pages before exploring further. # Glossary > The terms that appear on Tartini's screens, in one sentence each. | Term | What it is | | ---------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Administrator** | Role granted at the Company level. Configures the entire account. | | **Area** | Structure level that groups Units: a region, a department, a brand. | | **Assinar como** (Sign as) | Option in the conversation that puts your name at the top of the sent message. | | **Agent** | Role granted at a Unit. Provides service in the Inbox and sees their own performance. | | **Campos do contato** (Contact fields) | Structured data the AI collects during the conversation and the team edits in the record: company name, email, budget, whatever your operation uses. | | **Cérebro** | The center of everything: trained on your company's identity, it's where the agents draw what they answer, what they suggest, and the standard that evaluates. One per company. | | **Chat Widget** | The chat on your website, installed with a snippet of code. | | **Ciclo** (Cycle) | The monthly period of the credit allowance. | | **Conformidade** (Compliance) | Rules the AI never breaks, registered in the Cérebro. | | **Contexto situacional** (Situational context) | Temporary information for the AI, with an expiration: a promotion, a maintenance window. | | **Sotto** | The agent that supports the agent inside the conversation, consulting the Cérebro and what Tino left behind. Query mode: answers questions. Active mode: suggests on its own. | | **Credits** | The unit in which AI and messages are measured. | | **CSAT** | The satisfaction survey sent to the customer after service, and the resulting score. | | **Diretrizes** (Guidelines) | Behavior guidance for the AI, registered in the Cérebro. | | **Account owner** | Whoever signed up for Tartini. Sees the Subscription screen. | | **Esclarecimentos** (Clarifications) | Questions the AI asks before acting, when information is missing. | | **Ficha do contato** (Contact record) | Everything the company knows about a contact: data, status, notes, and conversations. | | **Follow-up** | The message Tino sends when the customer stops responding. | | **Monthly allowance** (Franquia) | The amount of credits that enters the account each cycle. | | **Manager** (Gestor) | Role granted at the Company, an Area, or a Unit. Monitors and manages what's below it. | | **Handoff** | The handoff of a conversation from Tino to a team member. | | **IA por canal** (AI by channel) | The screen where Tino is turned on and configured, channel by channel. | | **Inbox** | The screen where the team and the AI provide service. | | **Margem extra** (Extra margin) | The advance of up to ten percent of the next allowance, used when the month's credits run out. | | **Mensagem rápida** (Quick message) | A ready-made text, called up with a slash in the message field. | | **Neuroplasticidade** (Neuroplasticity) | The way the Cérebro evolves with every interaction: the agents' experiences and your corrections reshape the standard, with your approval. | | **Panorama** (Overview) | The first screen of each area: the summary of the Cérebro, Metrics, Scout, or Campaigns. | | **Processo** (Process) | A service path mapped in the Cérebro, which Tino follows and Scout checks against. | | **Propriedades** (Properties) | The AI's knowledge sources: documents, questions and answers, websites. | | **Protocolo** (Protocol) | The eight-character code that identifies a conversation. | | **Quattro** | The agent that writes the operation down: builds the processes with you, with steps, transitions, and outcomes. | | **Roteamento** (Routing) | The criteria that define when the AI transfers the conversation and to whom. | | **Scout** | The agent that evaluates closed conversations with the Cérebro's standard, shows team performance, and returns to the Cérebro what it found. | | **Setor** (Department) | A queue within the Unit, to which conversations are transferred. | | **SLA** | The maximum time for the first human reply, with an alert before it's breached. | | **Status de contato** (Contact status) | The stage of the relationship with the contact, in a list the company defines. | | **Template** | A message approved by Meta, required to start conversations on WhatsApp Business API. | | **Tino** | The agent that serves the customer on the front line and reaches out to contacts in campaigns, consulting the Cérebro on every reply. | | **Unit** | The front line of the structure: the store, the branch, the team that provides service. | | **WABA** | WhatsApp Business API, Meta's official connection. | | **WhatsApp by QR Code** | The WhatsApp Business connection made through your phone, as on a computer. |