> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Credits explained

> The monthly allowance, what consumes credits, what happens when they run out, and where to keep track of it all.

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AI and messages in Tartini consume credits. Every month a credit allowance enters the account; the month's usage draws from it. The Administrator keeps track, in **Configurações > Cobrança > Créditos** (Settings > Billing > Credits).

<Note>
  The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
</Note>

***

## The allowance and the cycle

The allowance is contracted in reais per month. At each cycle change it enters the account as credits, and the number of credits depends on that day's exchange rate. The screen shows **Franquia mensal** (Monthly allowance), the bar of what's already been consumed, and the date the next cycle begins.

What's left at the end of the cycle depends on the plan: on some it rolls over, on others the remaining balance expires at the change. The statement records which was the case.

<Note>
  A free account has no allowance and no billing. The screen shows only the credits spent in the cycle.
</Note>

***

## What consumes credits

| Consumes                                                         | Where to track it                                                         |
| ---------------------------------------------------------------- | ------------------------------------------------------------------------- |
| Tino serving customers and reaching out to contacts in campaigns | Credits, AI category                                                      |
| Every question to Sotto and every active-mode Sotto suggestion   | Credits, AI category                                                      |
| Every Scout analysis when a conversation closes                  | Credits, AI category                                                      |
| Ingestion and search in the knowledge base, website indexing     | Credits, AI category                                                      |
| Audio transcription in the conversation                          | Credits, AI category                                                      |
| Messages sent through the channels                               | Credits, **Mensagens** (Messages) category, measured at the company level |

These do not consume credits: the Inbox, connected channels, metrics, and the Conversation Center.

***

## When credits run out

Once the month's allowance is exhausted, Tartini uses an extra margin, an advance of up to ten percent of the next cycle's allowance. A yellow banner warns at the top of every screen. When the margin also runs out, the banner turns red and the AI pauses: Tino, Sotto, and Scout stop until the recharge. The Inbox, channels, and metrics continue.

The margin used is deducted from the next cycle's allowance. See [What happens when credits run out](/en/creditos/quando-os-creditos-acabam).

***

## Where to see it

* **Saldo atual** (Current balance) and the projection of when the balance should run out at the current pace.
* **Onde os créditos vão** (Where credits go): consumption by AI category and by messages, with the change from the previous period.
* **Extrato** (Statement): day by day, with opening balance, deposits, AI consumption, messages, and closing balance, and the narrative for each cycle change.
* **Consumo por conversa** (Consumption per conversation): which conversations spent AI credits, with the contact and the categories.

See [Track your credit balance and statement](/en/creditos/creditos-e-extrato).

***

## How to change the allowance

The **Gerenciar plano e franquia** (Manage plan and allowance) button, on the Subscription screen, opens the choice of plan and allowance. The change takes effect from the next renewal and doesn't generate a charge right away. For extra credits now, talk to SAN. See [View your subscription and plan](/en/creditos/assinatura).

***

## FAQ

<AccordionGroup>
  <Accordion title="Are credits the same thing as tokens?">
    No. Tokens are the AI models' technical unit. Tartini converts everything into credits, and the account is measured in credits.
  </Accordion>

  <Accordion title="Does the allowance roll over from one month to the next?">
    It depends on the plan. The statement says, on the cycle-change line, whether the previous balance was kept or expired.
  </Accordion>

  <Accordion title="Who sees the credits?">
    The Administrator. Managers see the month's consumption in the **Tino em ação** (Tino in action) card on the Home page, but the link to the Credits screen opens only for the Administrator.
  </Accordion>
</AccordionGroup>

***

## Related articles

<Lista>
  <Artigo titulo="Plans and what each one unlocks" href="/en/visao-geral/planos-e-recursos">Essential, Scale, and Enterprise.</Artigo>
  <Artigo titulo="Track your balance and statement" href="/en/creditos/creditos-e-extrato">The Credits screen in detail.</Artigo>
</Lista>


## Related topics

- [Sotto explained](/en/agentes/sotto/o-sotto-explicado.md)
- [Plans and what each one unlocks](/en/visao-geral/planos-e-recursos.md)
- [Frequently Asked Questions for Beginners](/en/primeiros-passos/perguntas-frequentes/iniciantes.md)