> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Track Team Performance

> Compare the team's and Tino's score by Area, Unit, and agent, and generate the monthly analysis each person receives.

export const Artigo = ({titulo, href, children}) => <a className="lista-artigos-item" href={href}>
    <span className="lista-artigos-texto">
      <span className="lista-artigos-nome">{titulo}</span>
      {children ? <span className="lista-artigos-desc">{children}</span> : null}
    </span>
    <svg className="lista-artigos-seta" viewBox="0 0 24 24" width="18" height="18" aria-hidden="true">
      <path d="M9 6l6 6-6 6" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" />
    </svg>
  </a>;

export const Lista = ({titulo, children}) => <div className="lista-artigos">
    {titulo ? <p className="lista-artigos-titulo">{titulo}</p> : null}
    <div className="lista-artigos-itens">{children}</div>
  </div>;

The Desempenho screen shows your team's and Tino's score side by side, in the scope you choose, and gathers the monthly feedback each agent receives.

<Note>
  Every role sees performance for their own scope. Reviewing and approving the monthly analysis is for Administrator, Company Manager, Area Manager, and Unit Manager. Available on all plans. The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
</Note>

***

## See the Period's Numbers

By default, the screen shows the scope and month chosen in the scope bar.

Where it is: **Scout > Desempenho** (Scout > Performance).

<Steps>
  <Step title="Open the screen">Go to **Scout > Desempenho**.</Step>
  <Step title="Read the signals">Check services, average first response time, and average service duration.</Step>
  <Step title="Filter by the chart">Click a bar in **Atendimentos** (Services) to narrow the period: one day, if the chart is daily, or a whole month, if it's monthly.</Step>
</Steps>

<Note>
  A number without enough of a sample appears with a dash in place of the value.
</Note>

***

## Drill Down by Area, Unit, and Agent

The performance-by-level table only appears in team scopes: Company, Area, or Unit. In an agent's scope, it disappears and gives way to only their analysis.

Where it is: the table below the services chart.

<Steps>
  <Step title="Choose a team scope">Select the Area or the Unit in the scope bar.</Step>
  <Step title="Read the row">Compare the **equipe** (team) score and the **Tino** score side by side, with the volume of evaluated conversations and the trend against the previous period.</Step>
  <Step title="Drill down a level">Click a row to take the scope bar to that Area, Unit, or agent.</Step>
</Steps>

<Note>
  The **ação urgente** (urgent action), **em queda** (declining), and **destaque** (highlight) badges call attention to rows outside the curve. A variation smaller than 0.1 shows as manteve (held steady).
</Note>

***

## Generate Scout's Monthly Analysis

By default, a month's analysis only exists after someone generates it.

Where it is: the **Análise da equipe** (Team analysis) section (or **Análise de** (Analysis of) followed by the agent's name), below the level table.

<Steps>
  <Step title="Choose the month">If the filtered period spans more than one month, choose which one to analyze in the **Mês** (Month) selector.</Step>
  <Step title="Generate the analysis">Click **Gerar análise** (Generate analysis).</Step>
  <Step title="Confirm">In the notice that opens, confirm that generating it consumes AI credits.</Step>
</Steps>

<Note>
  You need at least 5 evaluated conversations in the scope to generate without a warning. Below that, the **Gerar mesmo assim** (Generate anyway) button allows generating with limited data.
</Note>

***

## Review and Approve the Analysis

<Steps>
  <Step title="Read the draft">Check the strengths, the areas to improve, and the suggested action plan.</Step>
  <Step title="Choose the path">Click **Aprovar como está** (Approve as is) to accept it directly, or **Revisar e editar** (Review and edit) to adjust the text.</Step>
  <Step title="Adjust the score if needed">While editing, fill in the adjusted score for the team or the agent and the justification for the adjustment. Leaving it blank keeps Scout's score.</Step>
  <Step title="Save">Click **Salvar e aprovar** (Save and approve).</Step>
</Steps>

<Note>
  After it's approved, you can click **Reabrir para editar** (Reopen to edit). **Regerar com a IA** (Regenerate with AI) replaces the draft with a new analysis and also consumes credits.
</Note>

***

## See What the Agent Receives

The agent themselves opens **Scout > Desempenho** and sees the same numbers and their own monthly analysis, in read-only mode, without the review or approval buttons. This includes the strengths, the areas to improve, and the action plan written for them.

***

## Download the Annual Report

In an Area, Unit, or agent, click **Relatório anual** (Annual report) to download a PDF with a block for each month analyzed and a summary of the year.

<Note>
  In the whole-Company scope, choose an Area, Unit, or agent before generating the report.
</Note>

***

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="Why doesn't the performance-by-level table appear?">
    It only exists in team scopes: Company, Area, or Unit. In an agent's scope, the screen shows their analysis, not a table.
  </Accordion>

  <Accordion title="Why can't I generate this month's analysis?">
    The scope may have fewer than 5 evaluated conversations. Use **Gerar mesmo assim** or widen the period.
  </Accordion>

  <Accordion title="Can the agent generate their own analysis?" />
</AccordionGroup>

***

## Related Articles

<Lista>
  <Artigo titulo="Read Scout's evaluations" href="/en/agentes/scout/avaliacoes">The conversations that make up the period's score.</Artigo>
  <Artigo titulo="Agree with Scout or correct the score" href="/en/agentes/scout/concorde-ou-corrija">How the correction factors into the effective score.</Artigo>
  <Artigo titulo="The Scout Explained" href="/en/agentes/scout/o-scout-explicado">Roles, plans, and the Scout menu.</Artigo>
  <Artigo titulo="Track your credit balance and statement" href="/en/creditos/creditos-e-extrato">The consumption of generating and regenerating the analysis.</Artigo>
</Lista>


## Related topics

- [The Scout Explained](/en/agentes/scout/o-scout-explicado.md)
- [Tracking Your Team with Scout and Sotto](/en/primeiros-passos/guias/acompanhando-a-equipe.md)
- [Getting Started with Tartini](/en/primeiros-passos/guias/comecando-com-o-tartini.md)