> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Turning on Tino

> Put the AI to work on the front line, channel by channel, with hours, transfers, and tracking from day one.

export const Artigo = ({titulo, href, children}) => <a className="lista-artigos-item" href={href}>
    <span className="lista-artigos-texto">
      <span className="lista-artigos-nome">{titulo}</span>
      {children ? <span className="lista-artigos-desc">{children}</span> : null}
    </span>
    <svg className="lista-artigos-seta" viewBox="0 0 24 24" width="18" height="18" aria-hidden="true">
      <path d="M9 6l6 6-6 6" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" />
    </svg>
  </a>;

export const Lista = ({titulo, children}) => <div className="lista-artigos">
    {titulo ? <p className="lista-artigos-titulo">{titulo}</p> : null}
    <div className="lista-artigos-itens">{children}</div>
  </div>;

With the Cérebro trained, Tino can start supporting customers. This guide turns Tino on in a way you can track: one channel, one time window, the team ready to take over, and the screens that show what it did.

We've split it into steps:

1. [Check the Cérebro](#step-1-check-the-cerebro)
2. [Define when and for whom](#step-2-define-when-and-for-whom)
3. [Turn on Tino for the first channel](#step-3-turn-on-tino-for-the-first-channel)
4. [Get the team ready to take over](#step-4-get-the-team-ready-to-take-over)
5. [Track the first conversations](#step-5-track-the-first-conversations)

<Note>
  Tino is part of the Scale and Enterprise plans. It's turned on by the Area Manager or above; the Cérebro is configured by the Administrator or the Company Manager.

  The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
</Note>

***

## Step 1: Check the Cérebro

Tino can only answer well what the Cérebro knows. Before turning it on, check the Home page checklist: the Company Identity needs to be complete, and operations need to be configured. Test the most common customer questions inside the Cérebro.

* [Training the Cérebro](/en/primeiros-passos/guias/treinando-o-cerebro).
* [Test what the AI learned](/en/cerebro/teste-o-conhecimento).

***

## Step 2: Define when and for whom

Two Cérebro screens decide Tino's behavior in every conversation: Availability, with the company's hours and time zone, and Routing, with the criteria that send the conversation to a person or a department. Without routing, Tino keeps going on its own until someone steps in.

* [Set the AI's hours and time zone](/en/cerebro/disponibilidade).
* [Configure routing](/en/cerebro/roteamento).
* [Configure clarifications](/en/cerebro/esclarecimentos).

***

## Step 3: Turn on Tino for the first channel

In **Configurações > Atendimento > IA por canal** (Settings > Support > AI per channel), each channel has its own Tino. Turn it on for just one channel, choose **Quando Tino atende** (When Tino provides support), and decide the follow-up and closing settings. A newly turned-on channel starts out supporting customers all day; adjust the hours before leaving the screen.

* [Turn on Tino for a channel](/en/agentes/tino/ia-por-canal).

<Info>
  **Learn more**

  * [Best practices for going live](/en/primeiros-passos/boas-praticas/entrar-no-ar): a test channel and a short time window before full hours.
</Info>

***

## Step 4: Get the team ready to take over

The team needs to know three things: a conversation with Tino carries the **Tino conversando** (Tino is chatting) badge; the **Interromper** (Interrupt) button takes over the conversation instantly; and the conversation arrives with a summary of what Tino already did. Show them this before turning Tino on.

* [When Tino hands the conversation to a person](/en/agentes/tino/handoff).
* [Handle a conversation](/en/inbox/atenda-uma-conversa).

***

## Step 5: Track the first conversations

In the Inbox, the **Agentes de IA** (AI Agents) section lists Tino's conversations: all, closed, transferred, and abandoned. On each message, **Por que ela disse isso** (Why it said that) shows the instruction that guided the reply. Scout evaluates its conversations with the same rubric as the team, and the metrics show how much it has absorbed.

* [Tino explained](/en/agentes/tino/o-tino-explicado): the AI Agents section and where messages come from.
* [Tino's metrics](/en/metricas/tino).
* [Track customer satisfaction](/en/agentes/scout/satisfacao): the score for conversations resolved by Tino alone.

***

## Next steps

<Lista>
  <Artigo titulo="Campaigns explained" href="/en/campanhas/campanhas-explicadas">Tino reaching out to customers.</Artigo>
  <Artigo titulo="Tracking your team" href="/en/primeiros-passos/guias/acompanhando-a-equipe">Scout and Sotto.</Artigo>
</Lista>


## Related topics

- [Getting Started with Tartini](/en/primeiros-passos/guias/comecando-com-o-tartini.md)
- [Best Practices for Going Live](/en/primeiros-passos/boas-praticas/entrar-no-ar.md)
- [Install the Chat Widget on your website](/en/canais/chat-widget.md)