> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Tino Metrics

> See how much of the operation Tino absorbed, the speed of its responses, and how Sotto supports the team.

export const Artigo = ({titulo, href, children}) => <a className="lista-artigos-item" href={href}>
    <span className="lista-artigos-texto">
      <span className="lista-artigos-nome">{titulo}</span>
      {children ? <span className="lista-artigos-desc">{children}</span> : null}
    </span>
    <svg className="lista-artigos-seta" viewBox="0 0 24 24" width="18" height="18" aria-hidden="true">
      <path d="M9 6l6 6-6 6" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" />
    </svg>
  </a>;

export const Lista = ({titulo, children}) => <div className="lista-artigos">
    {titulo ? <p className="lista-artigos-titulo">{titulo}</p> : null}
    <div className="lista-artigos-itens">{children}</div>
  </div>;

The Tino screen shows what the AI delivered in the period: how much it resolved on its own, how quickly it responded, and where it performs best across areas and units. A separate section shows how much Sotto helped the team.

<Note>
  Who sees it: Administrator, Company Manager, Area Manager, and Unit Manager. The sections about Tino in action require the Scale plan. The Sotto section appears on all plans, including Essential. The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
</Note>

Where it is: **Métricas > Tino** (Metrics > Tino).

***

## Track Tino in Real Time

With the Scale plan and a period that reaches today, a live panel shows three numbers, updated every 30 seconds.

| Indicator                                           | What it means                                                                                 |
| --------------------------------------------------- | --------------------------------------------------------------------------------------------- |
| **ia atendendo agora** (AI serving now)             | Conversations Tino is currently responding to or that are waiting on the customer, right now. |
| **resolvidas hoje** (resolved today)                | Conversations Tino closed today with no person involved.                                      |
| **passadas p/ humano hoje** (handed to human today) | Conversations Tino transferred to the team today.                                             |

<Note>
  Outside the configured service hours, a badge warns that Tino keeps running anyway.
</Note>

***

## See What Tino Delivered

This section's main number is **absorvido pelo Tino** (absorbed by Tino), with four supporting figures next to it.

| Indicator                                    | What it means                                                                                         |
| -------------------------------------------- | ----------------------------------------------------------------------------------------------------- |
| **absorvido pelo Tino**                      | Percentage of the period's conversations Tino handled.                                                |
| **resolvidas sozinho** (resolved alone)      | How many conversations Tino closed with no person involved.                                           |
| **via processo** (via process)               | Percentage of Tino's resolved conversations that followed a registered process, from start to finish. |
| **fora do horário** (outside business hours) | How many of Tino's conversations happened outside service hours.                                      |
| **economia estimada** (estimated savings)    | Estimate of hours the team didn't have to spend because of Tino.                                      |

Below, the **absorção do Tino** (Tino's absorption) chart shows the same AI participation curve that appears in Panorama.

***

## Compare Speed and Capacity

| Indicator                                     | What it means                                                                                                                   |
| --------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------- |
| **1ª resposta do Tino** (Tino's 1st response) | Time until the AI's first response. Below half a minute, it earns the **praticamente instantânea** (practically instant) badge. |
| **pico simultâneo** (simultaneous peak)       | Highest number of conversations Tino handled at the same time in the period.                                                    |
| **até resolver** (until resolved)             | Compares the AI's time to resolution with the team's. When the team takes longer, a badge shows how many times faster Tino was. |

The times shown are the median, the middle value across all cases, with the p90 next to it: the time of the ten percent slowest cases.

***

## See Where Tino Performs Best

The comparison appears when there's more than one child at the current level.

<Steps>
  <Step title="Choose the indicator">Select **Resolvidas** (Resolved), **% absorvido** (% absorbed), **Fora do horário** (Outside hours), or **Aceite Sotto** (Sotto acceptance), when more than one option is available.</Step>
  <Step title="Drill down a level">Click an area or unit card to see the level below.</Step>
  <Step title="See Sotto usage per person">At the agent level, click a card to open the panel with that person's Sotto acceptance. There's no per-agent scope in Tino's numbers, because his conversations don't have an agent.</Step>
</Steps>

<Note>
  The agent's side panel shows Sotto's decisions: accepted, sent directly, inserted into the draft, dismissed, and knowledge corrections. A button opens that person's conversations in the Conversation Center.
</Note>

***

## See Sotto's Support to the Team

| Indicator                                             | What it means                                                                                         |
| ----------------------------------------------------- | ----------------------------------------------------------------------------------------------------- |
| **aceite das sugestões** (suggestion acceptance)      | Percentage of Sotto's suggestions the team accepted, either sent directly or inserted into the draft. |
| **correções de conhecimento** (knowledge corrections) | Knowledge base discrepancies Sotto flagged for the team.                                              |
| **cobertura** (coverage)                              | Percentage of agents with Sotto active.                                                               |

This section appears on all plans, even without Tino serving on the front line.

***

## Continue on Other Screens

Tino also appears on two other Tartini screens. The processes it follows live in [Processes Explained](/en/cerebro/processos-explicados). The scores it gives to closed conversations live in [Read Scout's evaluations](/en/agentes/scout/avaliacoes).

***

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="I only see the Sotto section. Why?">
    Your plan doesn't include Tino on the front line. To unlock the other sections, you need the Scale plan.
  </Accordion>

  <Accordion title="I can't find the agent filter. Where is it?">
    It doesn't exist here: Tino's conversations don't belong to a person. To see Sotto usage by agent, drill down to the agent level in the comparison.
  </Accordion>

  <Accordion title="Why does an indicator show as N/A?">
    There isn't enough of a sample for that indicator at that level, for example a conversation metric calculated at the agent level.
  </Accordion>

  <Accordion title="Why doesn't the estimated savings have a variation arrow?">
    Because it's an estimate. Tartini avoids suggesting a precision the calculation can't guarantee.
  </Accordion>
</AccordionGroup>

***

## Related Articles

<Lista>
  <Artigo titulo="The Metrics Panorama" href="/en/metricas/panorama">The period's executive snapshot.</Artigo>
  <Artigo titulo="Operation Metrics" href="/en/metricas/operacao">The team's numbers, section by section.</Artigo>
  <Artigo titulo="Use Sotto" href="/en/agentes/sotto/use-o-sotto">How suggestions reach the agent.</Artigo>
  <Artigo titulo="Plans and what each one unlocks" href="/en/visao-geral/planos-e-recursos">What changes between Essential, Scale, and Enterprise.</Artigo>
</Lista>


## Related topics

- [Tino explained](/en/agentes/tino/o-tino-explicado.md)
- [Sotto explained](/en/agentes/sotto/o-sotto-explicado.md)
- [The Metrics Panorama](/en/metricas/panorama.md)