> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# The Home Page Explained

> The day's dashboard: the real-time queue, what needs you, today's numbers and the team, or your own conversations if you provide service.

export const Artigo = ({titulo, href, children}) => <a className="lista-artigos-item" href={href}>
    <span className="lista-artigos-texto">
      <span className="lista-artigos-nome">{titulo}</span>
      {children ? <span className="lista-artigos-desc">{children}</span> : null}
    </span>
    <svg className="lista-artigos-seta" viewBox="0 0 24 24" width="18" height="18" aria-hidden="true">
      <path d="M9 6l6 6-6 6" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" />
    </svg>
  </a>;

export const Lista = ({titulo, children}) => <div className="lista-artigos">
    {titulo ? <p className="lista-artigos-titulo">{titulo}</p> : null}
    <div className="lista-artigos-itens">{children}</div>
  </div>;

After the setup checklist, the Página Inicial (Home Page) becomes the day's dashboard. Managers see the whole operation; agents see their own conversations and their own performance.

<Note>
  While the checklist isn't finished, the Página Inicial shows the setup steps. See [Prepare your operation with the checklist](/en/primeiros-passos/configuracao/checklist-de-preparacao). The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
</Note>

***

## The Manager's Dashboard

### Choose the Units

At the top, the **equipe/…** (team/…) line shows the scope of the numbers: the current Unit or all the Units you have access to. Click it to filter by a Unit. The filter changes only this screen's numbers; to switch Units across all of Tartini, use the button below the logo, in the top-left corner. In the top-right corner, the **Abrir atendimento →** (Open service →) button leads to the Inbox.

### Right Now, in Real Time

| Card                                   | What it shows                                                                   | On click                          |
| -------------------------------------- | ------------------------------------------------------------------------------- | --------------------------------- |
| **na fila** (in queue)                 | Conversations waiting for service and the average wait. Turns orange above five | The Inbox filtered to waiting     |
| **em andamento** (in progress)         | Conversations being handled right now                                           | The Inbox filtered to in progress |
| **resolvidas por ia** (resolved by AI) | Conversations Tino closed today without transferring                            | The Inbox filtered to finished    |
| **equipe online** (team online)        | How many agents are online, out of the total                                    |                                   |

### Needs You

The list shows what needs action: an offline channel, an open conversation with an overdue SLA, an average wait time above fifteen minutes, or more than ten customers in the queue. Each row has a link to the right screen. With nothing pending, it shows **Tudo em dia ✓** (All caught up ✓).

### Today

Four numbers compared with yesterday up to the same time: **conversas** (conversations), **resolvidas pela ia** (resolved by AI), **concluídas** (completed), and **satisfação** (satisfaction). The variation arrow only appears when there are at least five occurrences on one of the days. Satisfação leads to Scout's satisfaction screen.

### Operation

* **Pico de atendimento** (Service peak): today's conversations hour by hour, with the peak marked and the split between AI and team. The **ver detalhes por hora →** (see hourly details →) link opens the service metrics.
* **Tino em ação** (Tino in action): how much of today's conversations Tino resolved without the team, and the share from campaigns. If Tino isn't handling service yet, the card offers **Ativar agente** (Activate agent). Below, the month's AI credit consumption, with the **ver consumo →** (see consumption →) link.
* **Equipe hoje** (Team today): one row per agent with status, total, in progress, completed, and first response time. Click the row to see that person's services in the Conversation Center.

<Note>
  The **ver consumo →** link opens the Créditos (Credits) screen, which only the Administrator can access. Managers return to the Página Inicial when they click.
</Note>

***

## The Agent's Dashboard

### My Conversations

Three cards: the average satisfaction score of your services (from zero to ten, with the badge Excelente (Excellent), Bom (Good), Regular (Fair), or Precisa melhorar (Needs improvement)), **Pendentes** (Pending) (conversations waiting for your reply), and **Em andamento** (In progress). The last two have the **Abrir inbox** (Open inbox) button.

### My Performance

The last fourteen days: **Clientes atendidos** (Customers served), **Tempo médio** (Average time) of service, **Primeira resposta** (First response), and the **Evolução diária** (Daily trend) chart.

***

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="Which Unit do the numbers consider?">
    By default, all the Units you have access to. The **equipe/…** line at the top filters by a Unit without changing Tartini's overall context.
  </Accordion>

  <Accordion title="Why doesn't the variation arrow appear?">
    It only appears when one of the days has at least five occurrences. With fewer, the comparison doesn't mean anything.
  </Accordion>

  <Accordion title="The 'Tino em ação' card says he still isn't handling conversations.">
    Tino is turned off in your channels. See [Turn on Tino in a channel](/en/agentes/tino/ia-por-canal).
  </Accordion>
</AccordionGroup>

***

## Related Articles

<Lista>
  <Artigo titulo="Operation Metrics" href="/en/metricas/operacao">The numbers by period, Unit, and agent.</Artigo>
  <Artigo titulo="Tino Metrics" href="/en/metricas/tino">What Tino resolves and how much it consumes.</Artigo>
</Lista>


## Related topics

- [Get Your Operation Ready with the Checklist](/en/primeiros-passos/configuracao/checklist-de-preparacao.md)
- [Complete Your First Access](/en/primeiros-passos/configuracao/primeiro-acesso.md)
- [Frequently Asked Questions for Beginners](/en/primeiros-passos/perguntas-frequentes/iniciantes.md)