> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Message and Conversation Volume

> See how many conversations and messages your operation exchanged, by channel, content type, and direction.

export const Artigo = ({titulo, href, children}) => <a className="lista-artigos-item" href={href}>
    <span className="lista-artigos-texto">
      <span className="lista-artigos-nome">{titulo}</span>
      {children ? <span className="lista-artigos-desc">{children}</span> : null}
    </span>
    <svg className="lista-artigos-seta" viewBox="0 0 24 24" width="18" height="18" aria-hidden="true">
      <path d="M9 6l6 6-6 6" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" />
    </svg>
  </a>;

export const Lista = ({titulo, children}) => <div className="lista-artigos">
    {titulo ? <p className="lista-artigos-titulo">{titulo}</p> : null}
    <div className="lista-artigos-itens">{children}</div>
  </div>;

This screen shows your company's conversation and message volume for the period, without getting into credits or cost. It's for understanding where the traffic flows: which channel, who sent it, and what type of content.

<Note>
  Who sees it: only the Company Administrator. Available on all plans. The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
</Note>

Where it is: **Configurações > Análises > Mensagens e Conversas** (Settings > Analytics > Messages and Conversations).

***

## Filter by Period, Unit, and Channel

<Steps>
  <Step title="Choose the period">Use the tabs at the top of the screen. The window follows your subscription's cycle, not the calendar month.</Step>
  <Step title="Filter by Unit">Click one or more Units. With nothing selected, the screen sums up the whole company.</Step>
  <Step title="Filter by channel">Check **WhatsApp Business**, **WABA**, or **Chat Widget**. With nothing selected, all channels are included.</Step>
</Steps>

***

## Top Indicators

| Indicator                                 | What it means                                                      |
| ----------------------------------------- | ------------------------------------------------------------------ |
| **Conversas** (Conversations)             | Total conversations for the period, with the daily average.        |
| **Total de mensagens** (Total messages)   | Sum of received and sent messages, with the split between the two. |
| **Msgs / conversa** (Msgs / conversation) | Average messages exchanged in each conversation for the period.    |

***

## See Where Messages Come From

The **Volume de mensagens** (Message volume) chart shows daily activity, stacked by sender. The legend is clickable and splits **Recebidas (cliente)** (Received (customer)), **Enviadas (atendente)** (Sent (agent)), and **Enviadas (IA)** (Sent (AI)). Next to it, **Quem envia** (Who sends) shows the total distribution among the three senders for the period.

***

## See the Type of Content Exchanged

The **Por tipo de conteúdo** (By content type) table splits volume by format: Texto (Text), Imagem (Image), Áudio (Audio), Vídeo (Video), Documento (Document), Sticker, Reação (Reaction), Localização (Location), Contato (Contact), and Outro (Other), each with the total received, sent, and the sum.

<Note>
  With no records for the chosen filter, the table shows **Nenhum registro encontrado.** (No records found.)
</Note>

***

## Compare Channels

Each active channel (**WhatsApp Business**, **WABA**, **Chat Widget**) gets a **Por canal** (By channel) card with conversations, messages, received, and sent, adding up what the team and Tino sent. With no messages in the period, the screen shows **Nenhum canal com mensagens no período.** (No channel with messages in the period.)

<Note>
  Large numbers appear abbreviated, for example 1,2K or 1,0M.
</Note>

***

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="Can I see how much the messages cost here?">
    No. This screen shows volume, not credits. For the consumption statement, see [Track your credit balance and statement](/en/creditos/creditos-e-extrato).
  </Accordion>

  <Accordion title="Why am I the only one with access to this screen?">
    It's restricted to the Company Administrator.
  </Accordion>

  <Accordion title="How do I compare two months?">
    Use the period tabs at the top of the screen. They follow your subscription's cycle, so a month here may not match the calendar.
  </Accordion>

  <Accordion title="Which channels are included in this count?">
    The same three from the screen's filters: WhatsApp Business, WABA, and Chat Widget.
  </Accordion>
</AccordionGroup>

***

## Related Articles

<Lista>
  <Artigo titulo="The Metrics Panorama" href="/en/metricas/panorama">The period's executive snapshot, by Area and Unit.</Artigo>
  <Artigo titulo="Operation Metrics" href="/en/metricas/operacao">Volume and origin of conversations by team and Tino.</Artigo>
  <Artigo titulo="Track your credit balance and statement" href="/en/creditos/creditos-e-extrato">How much each conversation consumed.</Artigo>
  <Artigo titulo="Channels Explained" href="/en/canais/canais-explicados">What each channel is and how to connect it.</Artigo>
</Lista>


## Related topics

- [Create and use quick messages](/en/inbox/mensagens-rapidas.md)
- [Operation Metrics](/en/metricas/operacao.md)
- [The Metrics Panorama](/en/metricas/panorama.md)