> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Track site visitors

> See who is browsing your site right now through the Chat Widget and start a conversation before they ask.

export const Artigo = ({titulo, href, children}) => <a className="lista-artigos-item" href={href}>
    <span className="lista-artigos-texto">
      <span className="lista-artigos-nome">{titulo}</span>
      {children ? <span className="lista-artigos-desc">{children}</span> : null}
    </span>
    <svg className="lista-artigos-seta" viewBox="0 0 24 24" width="18" height="18" aria-hidden="true">
      <path d="M9 6l6 6-6 6" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" />
    </svg>
  </a>;

export const Lista = ({titulo, children}) => <div className="lista-artigos">
    {titulo ? <p className="lista-artigos-titulo">{titulo}</p> : null}
    <div className="lista-artigos-itens">{children}</div>
  </div>;

Visitantes online (Online visitors) shows who is on your site through the Chat Widget right now. You can start the conversation even before the visitor writes.

<Note>
  The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
</Note>

<Note>
  Only available with the current unit's Chat Widget active. Without it, the screen shows "Chat Widget não configurado".
</Note>

***

## See who's on the site

Where to find it: **Inbox > Visitantes online** (Online visitors) (mobile: globe button).

<Steps>
  <Step title="Open Visitantes online">In the Inbox navigation column.</Step>
  <Step title="Check the total">"N navegando agora", with a pulsing green dot.</Step>
  <Step title="Filter if needed">Use the **Todos** (All), **Identificados** (Identified), and **Anônimos** (Anonymous) tabs.</Step>
</Steps>

<Note>
  Each visitor shows the page they're on, the time on the site, and the source, such as "via Acesso direto".
</Note>

***

## Start a conversation with a visitor

By default, no conversation starts just because a visitor enters the site.

Where to find it: click a visitor in the list.

<Steps>
  <Step title="Click the visitor">Opens the full conversation window, like any other in the Inbox.</Step>
  <Step title="Write the first message">Use the message field as usual.</Step>
  <Step title="Send">The conversation starts with that send.</Step>
</Steps>

<Note>
  If the visitor leaves the site before you send, the header shows "fora do site" and the message stays pending until they come back.
</Note>

***

## Understand the right-hand panel

With no visitor selected, the panel changes depending on the moment: with the Chat Widget disabled, it shows "Chat Widget não configurado" and the **Configurar Chat Widget** (Set up Chat Widget) button; with no one browsing, it shows "Nenhum visitante navegando no momento"; with visitors in the list, it shows "N visitante(s) online" and an invitation to choose one from the list.

<Note>
  The visitor's IP appears so you can reach out with context. Handle this data according to your company's privacy policy.
</Note>

***

## Turn on the Chat Widget

If the screen shows "Chat Widget não configurado", click **Configurar Chat Widget** to install the widget on your site.

***

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Why is the visitor list empty even with people browsing the site?">
    Check whether the Chat Widget is active on the current unit. Without it, no one shows up here.
  </Accordion>

  <Accordion title="What's the difference between an 'Identificado' visitor and an 'Anônimo' one?">
    Identificado is someone who already has a name recognized by the Chat Widget. Anônimo hasn't identified themselves yet.
  </Accordion>

  <Accordion title="Is starting a conversation here different from opening one with the '+' button?">
    Yes. Here you reach out to someone who is already on the site right now; the "+" button starts a conversation with any new number.
  </Accordion>
</AccordionGroup>

***

## Related articles

<Lista>
  <Artigo titulo="Install the Chat Widget on your site" href="/en/canais/chat-widget">Turn on the channel that feeds online visitors.</Artigo>
  <Artigo titulo="Get to know the Inbox" href="/en/inbox/conheca-o-inbox">The screen, the lists, and conversation statuses.</Artigo>
  <Artigo titulo="Manage contacts" href="/en/inbox/contatos">Search, edit, and merge duplicate contacts.</Artigo>
  <Artigo titulo="Handle a conversation" href="/en/inbox/atenda-uma-conversa">Open, reply, attach files, and take over from Tino.</Artigo>
</Lista>


## Related topics

- [Track Customer Satisfaction](/en/agentes/scout/satisfacao.md)
- [Install the Chat Widget on your website](/en/canais/chat-widget.md)
- [Handle a conversation](/en/inbox/atenda-uma-conversa.md)