> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.
# Use Sotto
> Ask Sotto for reply suggestions while helping customers, accept them, edit them, or let active Sotto suggest on its own.
export const Artigo = ({titulo, href, children}) => {titulo}
{children ? {children} : null}
;
export const Lista = ({titulo, children}) =>
{titulo ?
{titulo}
: null}
{children}
;
Sotto reads the conversation history, including the summary Tino leaves when handing off a conversation, and asks the Cérebro (the company's brain) what the company knows about the topic to suggest a ready-to-send reply. You decide whether to send it directly, edit it first, or ignore it.
Who can see this: only those with access granted by a manager, under **Configurações > Empresa > Usuários** (Settings > Company > Users) (Sotto column). Active Sotto, which suggests on its own without you asking, is part of the Scale plan.
The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
***
## Ask for a suggestion
By default there's no suggestion until you ask for one.
Where to find it: footer of the conversation, or the **Sotto** tab in the details panel.
The button sits in the footer of the conversation, next to the signature.The panel opens on the Sotto tab with the suggested text.Use **Enviar** (Send) to send it directly, or insert it in the field to review it first.
***
## Chat with Sotto
By default the tab opens empty, with "Como posso ajudar?".
Where to find it: details panel > **Sotto** tab.
Click the arrow at the right end of the conversation header, then the **Sotto** tab.Write in the field "Pergunte ao Sotto sobre este atendimento..." or use a shortcut under **Mensagens prontas** (Quick messages).Click **Enviar** to insert the quoted part into the message field, or **Copiar** (Copy) to take the text elsewhere.
Each reply shows the sources used, such as knowledge base documents. You can also attach up to 5 images of 8 MB in a question.
***
## Turn on active Sotto
By default active Sotto follows the preference set in Regras de Conversa (Conversation Rules).
Where to find it: switch next to the **Sotto** tab, in the details panel.
The switch only appears on conversations handled by an agent and assigned to you.Click the switch next to the Sotto tab name.They appear on their own at the end of the conversation, without you needing to ask.
Active Sotto is part of the Scale plan. It warns you when it detects a possible inconsistency between your reply and the knowledge base.
***
## Accept or edit the suggestion
By default there's no suggestion until Sotto generates one.
Where to find it: box at the end of the conversation (active Sotto) or the Sotto tab.
The box shows the text ready to send.Click **Usar resposta** (Use reply) to send it, or **Editar antes** (Edit first) to move the text to the message field and adjust it.
A warning appears when a suggestion replaces text you were already typing. Click **Desfazer** (Undo) to recover what you had written.
***
## Credits
Every question to Sotto consumes credits from your company's monthly allowance. Track consumption under **Configurações > Cobrança > Créditos** (Settings > Billing > Credits).
Audio transcription and active Sotto also consume credits. When credits run out, the red banner at the top warns you and the AI stops.
***
## Frequently asked questions
You don't have access enabled yet. Ask a manager to turn it on under **Configurações > Empresa > Usuários**.
The reason is the same: missing permission. The tooltip on the button explains it.
It only appears on conversations handled by an agent, assigned to you, and on the Scale plan.
Yes. Transferring clears the previous agent's pending suggestions.
***
## Related articles
Open, reply, attach files, and take over from Tino.The screen, the lists, and conversation statuses.See how much your company has spent on AI.The active Sotto default for each new conversation.
## Related topics
- [Tracking Your Team with Scout and Sotto](/en/primeiros-passos/guias/acompanhando-a-equipe.md)
- [Getting Started with Tartini](/en/primeiros-passos/guias/comecando-com-o-tartini.md)
- [Configuring the Inbox](/en/primeiros-passos/guias/configurando-o-inbox.md)