> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Create and use quick messages

> Set up text shortcuts to reply faster and keep a standard set for the whole team.

export const Artigo = ({titulo, href, children}) => <a className="lista-artigos-item" href={href}>
    <span className="lista-artigos-texto">
      <span className="lista-artigos-nome">{titulo}</span>
      {children ? <span className="lista-artigos-desc">{children}</span> : null}
    </span>
    <svg className="lista-artigos-seta" viewBox="0 0 24 24" width="18" height="18" aria-hidden="true">
      <path d="M9 6l6 6-6 6" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" />
    </svg>
  </a>;

export const Lista = ({titulo, children}) => <div className="lista-artigos">
    {titulo ? <p className="lista-artigos-titulo">{titulo}</p> : null}
    <div className="lista-artigos-itens">{children}</div>
  </div>;

Quick messages insert ready-made text into the message field just by typing a slash and the shortcut. You save time on replies that repeat.

<Note>
  Who can see this: all users. Only Administrator, Company Manager, Area Manager, or Unit Manager can create, edit, delete, and reorder "Da empresa" messages. For everyone else, they're read-only.

  The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
</Note>

***

## Create a quick message

By default the quick messages list starts empty.

Where to find it: **Configurações > Atendimento > Mensagens Rápidas** (Settings > Support > Quick Messages).

<Steps>
  <Step title="Open the screen">Go to **Configurações > Atendimento > Mensagens Rápidas**.</Step>
  <Step title="Click Nova mensagem (New message)">Opens the Nova Mensagem Rápida (New Quick Message) modal.</Step>
  <Step title="Choose the visibility">Managers choose between **Pessoal** (Personal) (just you) and **Da empresa** (Company) (the whole team); everyone else can only create personal messages.</Step>
  <Step title="Fill in the shortcut">Type in **Atalho** (Shortcut), without the slash. Use only letters, numbers, hyphens, and underscores.</Step>
  <Step title="Write the content">Fill in **Conteúdo** (Content). Use `{{nome_cliente}}` or `{{nome_atendente}}` to insert the name automatically.</Step>
  <Step title="Save">Click **Criar** (Create).</Step>
</Steps>

<Note>
  Visibility doesn't change once the message is created. To switch it, delete the message and create it again with the right visibility.
</Note>

***

## Edit or delete a message

Where to find it: **Configurações > Atendimento > Mensagens Rápidas**, **Ações** (Actions) column.

<Steps>
  <Step title="Click Editar (Edit)">Opens the same modal, with the data filled in.</Step>
  <Step title="Adjust and save">Change the shortcut or content and click **Salvar** (Save).</Step>
  <Step title="Or click Deletar (Delete)">Confirm with **Confirmar** (Confirm) to delete, or **Cancelar** (Cancel) to back out.</Step>
</Steps>

<Note>
  Only Administrator, Company Manager, Area Manager, or Unit Manager can edit or delete "Da empresa" messages. You can always edit your own personal messages.
</Note>

***

## Reorder the messages

Where to find it: same screen, within each group (Minhas mensagens or Da empresa).

<Steps>
  <Step title="Drag the row">Click and hold the row of the message you want to move.</Step>
  <Step title="Drop it in the desired position">The new order applies to everyone who uses that message.</Step>
</Steps>

***

## Use a quick message in a conversation

By default the quick messages menu stays closed until you start typing.

Where to find it: message field, inside an open conversation.

<Steps>
  <Step title="Type the slash">Type "/" at the start of the message field.</Step>
  <Step title="Type the start of the shortcut">The list filters to matching shortcuts.</Step>
  <Step title="Choose the message">Use the arrow keys and Enter, or click the option.</Step>
</Steps>

<Note>
  The `{{nome_cliente}}` and `{{nome_atendente}}` variables already come filled in the menu preview.
</Note>

***

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Why can't I edit a 'Da empresa' message?">
    Only managers can create, edit, and delete these messages. For you, they're read-only.
  </Accordion>

  <Accordion title="Can I change a message's visibility after it's created?">
    No. Delete it and create it again with the right visibility.
  </Accordion>

  <Accordion title="Is the shortcut case-sensitive?">
    No. The menu in the Inbox filters without distinguishing case.
  </Accordion>
</AccordionGroup>

***

## Related articles

<Lista>
  <Artigo titulo="Handle a conversation" href="/en/inbox/atenda-uma-conversa">Open, reply, attach files, and take over from Tino.</Artigo>
  <Artigo titulo="Get to know the Inbox" href="/en/inbox/conheca-o-inbox">The screen, the lists, and conversation statuses.</Artigo>
  <Artigo titulo="Set the conversation rules" href="/en/atendimento/regras-de-conversa">Signature, automatic closing, and active Sotto.</Artigo>
  <Artigo titulo="Roles and access explained" href="/en/visao-geral/papeis-e-acessos">Who is a manager and what each role unlocks.</Artigo>
</Lista>


## Related topics

- [Configuring the Inbox](/en/primeiros-passos/guias/configurando-o-inbox.md)
- [Create WhatsApp message templates](/en/canais/templates.md)
- [Use Sotto](/en/agentes/sotto/use-o-sotto.md)