> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.
# The contact record
> See everything about a contact in one place: data, status, fields, notes, and conversation history.
export const Artigo = ({titulo, href, children}) => {titulo}
{children ? {children} : null}
;
export const Lista = ({titulo, children}) =>
{titulo ?
{titulo}
: null}
{children}
;
The contact record is the memory of the relationship with the customer. Name, status, filled-in fields, notes, and all conversations live in one place.
Who can see this: everyone with access to the contact's unit. Creating new statuses in the catalog is for Administrator, Company Manager, Area Manager, or Unit Manager.
The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
***
## What's in the record
Where to find it: **Inbox > Contatos**, click a contact, or in the conversation's details panel, "Abrir ficha".
The record shows the identity card (name, channel, unit, phone number, and "na base desde"), the status, the contact fields, the tags, the notes, the conversations, and the links to other contacts or units.
***
## Edit the name
Next to the name, at the top of the record.Press Enter to save, or Esc to cancel.
***
## Change the contact's status
By default the contact stays "Sem status".
Where to find it: status selector, at the top of the record.
Shows the list of statuses set up by the company.The screen confirms the change with the new status name.
With no status set up yet, the screen shows "Criar em Identidade › Operações" for managers, or "Peça a um gestor para criar a lista de status" for everyone else.
***
## Fill in the contact's fields
Where to find it: **Campos do contato** (Contact fields) card.
On the field you want to fill in.The format is validated according to the field type, such as email, CPF, CNPJ, or date.Press Enter, or Esc to cancel.
Saving it empty clears the field. A field filled in by Tino shows "Tino · data"; click to read the conversation where he collected the data.
***
## Apply tags
Where to find it: **Tags** card.
Opens the "Nome da tag" field.Select a suggestion from the catalog or type a new name and choose a color.
Tags applied by a campaign show a megaphone icon.
***
## Write a note about the contact
Where to find it: **Notas** (Notes) card.
"Escrever uma nota sobre este contato…", up to 5000 characters."Pedido" or "Informação".The screen confirms "Nota registrada!".
Notes written by Tino can never be deleted: they're the evidence of what was promised to the customer. Your own note can be removed, with confirmation.
***
## See the conversations and links
The **Conversas** (Conversations) card lists up to the 50 most recent conversations, with status, channel, department, agent, and the link to the Scout evaluation. The **Vínculos** (Links) card shows contacts with the same phone number on another channel (merge candidates) and this same contact's record in other units.
The record loads a maximum of 50 conversations. The actual total appears in the card header.
***
## Frequently asked questions
No. It's the proof of what was agreed with the customer during the conversation.
That's the record's limit. The number in the card header shows the actual total.
No. Each unit has its own record, with its own history and status.
***
## Related articles
Search, edit, and merge duplicate contacts.The tags and notes inside the conversation.Open, reply, attach files, and take over from Tino.The summary and score for each conversation.
## Related topics
- [Manage contacts](/en/inbox/contatos.md)
- [Set up contact fields](/en/cerebro/qualificacao.md)
- [Set up contact statuses](/en/cerebro/status-de-contato.md)