> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage contacts

> Search, edit, and merge duplicate contacts in a single list, organized by unit.

export const Artigo = ({titulo, href, children}) => <a className="lista-artigos-item" href={href}>
    <span className="lista-artigos-texto">
      <span className="lista-artigos-nome">{titulo}</span>
      {children ? <span className="lista-artigos-desc">{children}</span> : null}
    </span>
    <svg className="lista-artigos-seta" viewBox="0 0 24 24" width="18" height="18" aria-hidden="true">
      <path d="M9 6l6 6-6 6" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" />
    </svg>
  </a>;

export const Lista = ({titulo, children}) => <div className="lista-artigos">
    {titulo ? <p className="lista-artigos-titulo">{titulo}</p> : null}
    <div className="lista-artigos-itens">{children}</div>
  </div>;

The Contatos list brings together everyone who has ever talked to your company. Search, filter, and open each person's full record.

<Note>
  The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
</Note>

***

## Search for a contact

Where to find it: **Inbox > Contatos** (Contacts).

<Steps>
  <Step title="Open Contatos">In the Inbox menu, click **Contatos**.</Step>
  <Step title="Search">Type a name, phone number, or email in the search field.</Step>
  <Step title="Filter if needed">Use **Status** or **Tag** to narrow the list.</Step>
</Steps>

<Note>
  Search also finds contacts by their external ID and by phone digits.
</Note>

***

## Sync WhatsApp contacts

Where to find it: **Inbox > Contatos**, sync button in the header.

<Steps>
  <Step title="Click the sync button">The tooltip shows "Sincronizar contatos do WhatsApp".</Step>
  <Step title="Wait">Tartini pulls the contacts from the connected address book.</Step>
</Steps>

***

## Open and edit a contact

Where to find it: click the contact in the list.

<Steps>
  <Step title="Click the contact">Opens the contact record.</Step>
  <Step title="Edit the name">Click the pencil next to the name, type the new name, and save.</Step>
</Steps>

***

## Merge duplicate contacts

By default, contacts with the same phone number on different channels don't merge on their own.

Where to find it: contact card, in the conversation's details panel or in the record, **Mesclar** (Merge) button.

<Steps>
  <Step title="Click Mesclar">In the contact card.</Step>
  <Step title="Choose the primary contact">This is who receives the history after the merge.</Step>
  <Step title="Search for duplicates">Type at least two letters. The screen suggests candidates with a matching phone number, IP, or name.</Step>
  <Step title="Confirm">Click **Mesclar N contato(s)** (Merge N contact(s)) and then **Confirmar** (Confirm).</Step>
</Steps>

<Warning>
  Merging can't be undone. The messages from the chosen contacts move to the primary contact and disappear from the separate list.
</Warning>

***

## Understand the empty list

With no contacts yet, the screen shows "Nenhum contato ainda". With filters that find nothing, it shows "Nenhum contato para esta busca" and the **Limpar filtros** (Clear filters) button.

The list loads 30 contacts per page, with infinite scroll. If you open a contact's record and go back, the list appears the way you left it, including the same scroll position.

***

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Why doesn't a contact show up in the list?">
    WhatsApp contacts only appear once they exist in Tartini. Sync to bring in the ones that are only in the address book.
  </Accordion>

  <Accordion title="What actually counts as a duplicate contact?">
    The same phone number, on another channel, in the same unit. The same person in another unit isn't a duplicate, it's just another record.
  </Accordion>

  <Accordion title="Can merging contacts be undone?">
    No. Check the primary contact before confirming.
  </Accordion>
</AccordionGroup>

***

## Related articles

<Lista>
  <Artigo titulo="The contact record" href="/en/inbox/ficha-do-contato">Data, status, fields, notes, and conversations.</Artigo>
  <Artigo titulo="Get to know the Inbox" href="/en/inbox/conheca-o-inbox">The screen, the lists, and conversation statuses.</Artigo>
  <Artigo titulo="Track site visitors" href="/en/inbox/visitantes">Who is browsing through the Chat Widget right now.</Artigo>
  <Artigo titulo="Transfer, note, and tag conversations" href="/en/inbox/transfira-notas-e-tags">Pass the conversation along and record what matters.</Artigo>
</Lista>


## Related topics

- [Invite and Manage Users](/en/equipe/usuarios.md)
- [Create WhatsApp message templates](/en/canais/templates.md)
- [The contact record](/en/inbox/ficha-do-contato.md)