> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.
# Use the Central de Conversas (Conversation Center)
> Search, audit, and export any conversation that has ever gone through your company, with filters and bulk closing.
export const Artigo = ({titulo, href, children}) => {titulo}
{children ? {children} : null}
;
export const Lista = ({titulo, children}) =>
{titulo ?
{titulo}
: null}
{children}
;
The Central de Conversas (Conversation Center) keeps the complete history, with filters to find exactly what you need. Export to CSV or close several conversations at once.
Who can see this: everyone. Each role sees a different slice: account owner, Administrator, and Company Manager see the whole company; Area Manager and Unit Manager see their subtree; Agent sees only the conversations where they are the agent.
The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
***
## Filter and search for a conversation
Where to find it: main menu > **Central de Conversas** > **Conversas** (Conversations).
In the main menu.Type a name, phone number, or part of the message in "Buscar por nome, telefone ou mensagem…".Use dates, **Canal** (Channel), **Entidade** (Entity), **Atendente** (Agent), **Status**, **Responsável** (Owner), and **SLA**.
The "Status" filter includes the "Em aberto" option, which combines Aguardando and Em andamento.
***
## Read the table columns
| Column | What it shows |
| ----------- | -------------------------------------------------------------------- |
| ID | The first 8 characters of the conversation ID, the protocol. |
| Contato | Name and phone number. |
| Canal | WhatsApp, WA Business, or Chat Widget. |
| Status | Aguardando, Em andamento, Aguardando CSAT, Finalizada, or Importada. |
| Responsável | The agent, "IA passiva", or "IA de campanha". |
| SLA | Estourado, No prazo, Ativo, or no SLA. |
***
## Open a conversation's detail
Where to find it: click a row in the table.
Opens the detail drawer, in read-only audit mode."Conversa" shows the transcript; "Resumo & auditoria" brings the Scout summary, the CSAT, and the credit consumption; "Metadados" brings the SLA, times, and owner.Click "abrir no inbox →".
An imported conversation shows the "Conversa importada" warning: it came from WhatsApp history, with no messages, agent, metrics, or SLA in Tartini.
***
## Export to CSV
Where to find it: **Exportar CSV** (Export CSV) button, at the top of the screen.
The CSV goes out with the filters applied on the screen.The file downloads as conversas-AAAA-MM-DD.csv.
***
## Close several conversations at once
Where to find it: checkboxes in the table.
Use the checkbox in the header to select all conversations on the page.Opens the Finalizar conversas (Close conversations) modal.Up to 500 characters, optional field.The screen confirms how many conversations were closed.
Bulk closing closes all open conversations of the selected contacts, including old, forgotten conversations. It can't be undone.
***
## The Panorama, before filtering
Where to find it: **Central de Conversas > Panorama** (Overview).
The Panorama shows a snapshot of the moment: how much is open, what has breached the SLA, and how long the oldest conversations have been stalled. Click any number to open the Central de Conversas already filtered by it.
***
## Frequently asked questions
The Inbox is for handling conversations now. The Central de Conversas is for searching, auditing, and exporting any conversation that has ever gone through the company.
Yes, but only within their own scope: the backend applies the same role-based filter to these actions.
***
## Related articles
The screen, the lists, and conversation statuses.Close one conversation at a time, with the right reason.The maximum response time per channel.How the conversation's summary and score come about.
## Related topics
- [Set the conversation rules](/en/atendimento/regras-de-conversa.md)
- [Use Sotto](/en/agentes/sotto/use-o-sotto.md)
- [Map processes from conversations](/en/agentes/quattro/mapeie-processos.md)