> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# What happens when credits run out

> Understand the two warning thresholds, what stops in your operation, and what keeps working normally.

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      <path d="M9 6l6 6-6 6" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" />
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export const Lista = ({titulo, children}) => <div className="lista-artigos">
    {titulo ? <p className="lista-artigos-titulo">{titulo}</p> : null}
    <div className="lista-artigos-itens">{children}</div>
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When the month's allowance runs out, only the artificial intelligence pauses. Your team keeps helping customers through the Inbox, on every channel.

<Note>
  This applies to paid accounts. A free account never enters these thresholds.

  The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
</Note>

***

## The yellow banner: the month's credits ran out

A yellow banner appears at the top of the screen, warning that the month's credits have run out and that it's time to get more to avoid interruptions.

During this stage, the AI keeps working, using the extra margin: an advance of up to 10% of next month's allowance. The amount used is deducted as soon as the next allowance comes in.

***

## The red banner: no credits, not even the extra margin

When the extra margin also runs out, the banner turns red, warning that there are no credits available, including the extra margin, and that you need to get more to avoid a stoppage.

During this stage, AI features stay paused until you recharge.

***

## What stops and what keeps going

| Stops                          | Keeps going                      |
| ------------------------------ | -------------------------------- |
| Tino helping customers         | The Inbox and connected channels |
| Sotto suggesting replies       | Manual support from the team     |
| Scout evaluating conversations | Metrics and reports              |

***

## The upgrade notice

Clicking the banner, yellow or red, takes you straight to **Configurações > Cobrança > Créditos** (Settings > Billing > Credits), where you can track your balance and recharge.

***

## How to adjust the allowance or buy credits

<Steps>
  <Step title="Check the balance">Open [Créditos](/en/creditos/creditos-e-extrato) to see the current balance and the projection of when it should run out in the cycle.</Step>
  <Step title="Adjust the allowance or buy credits">In [Assinatura](/en/creditos/assinatura), adjust the monthly allowance. In [Créditos](/en/creditos/creditos-e-extrato), buy extra credits when that option is available for your account.</Step>
</Steps>

***

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Does the Inbox stop working when credits run out?">
    No. Only AI features pause. Inbox, channels, and metrics keep working.
  </Accordion>

  <Accordion title="What is the extra margin?">
    An advance of up to 10% of next month's allowance, used automatically when the current cycle's allowance runs out.
  </Accordion>

  <Accordion title="How do I avoid reaching the red banner?">
    Track your balance in Créditos and increase your allowance or buy credits before the extra margin runs out.
  </Accordion>
</AccordionGroup>

***

## Related articles

<Lista>
  <Artigo titulo="Track your credit balance and statement" href="/en/creditos/creditos-e-extrato">See your daily consumption and cycle allowance.</Artigo>
  <Artigo titulo="View your subscription and plan" href="/en/creditos/assinatura">Adjust your allowance or upgrade your plan.</Artigo>
</Lista>


## Related topics

- [Credits explained](/en/visao-geral/creditos-explicados.md)
- [Track your credit balance and statement](/en/creditos/creditos-e-extrato.md)
- [Frequently Asked Questions for Beginners](/en/primeiros-passos/perguntas-frequentes/iniciantes.md)