> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Sign in to Tartini and recover your password

> The sign-in screen, the two-factor code, and the path to reset your password when you forget it.

export const Artigo = ({titulo, href, children}) => <a className="lista-artigos-item" href={href}>
    <span className="lista-artigos-texto">
      <span className="lista-artigos-nome">{titulo}</span>
      {children ? <span className="lista-artigos-desc">{children}</span> : null}
    </span>
    <svg className="lista-artigos-seta" viewBox="0 0 24 24" width="18" height="18" aria-hidden="true">
      <path d="M9 6l6 6-6 6" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" />
    </svg>
  </a>;

export const Lista = ({titulo, children}) => <div className="lista-artigos">
    {titulo ? <p className="lista-artigos-titulo">{titulo}</p> : null}
    <div className="lista-artigos-itens">{children}</div>
  </div>;

You sign in at [talk.saninternet.com](https://talk.saninternet.com) with email and password. If your account has two-factor authentication, the screen also asks for the code from the authenticator app.

<Note>
  The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
</Note>

***

## Sign in

On the **Entrar** (Sign In) screen, type your **E-mail** and **Senha** (Password) and click **Entrar** (Sign In). You land on the Home page, or on the screen you left off at if the first access hasn't been completed yet.

***

## If the account has two factors

After the password, the **Autenticação em dois fatores** (Two-factor authentication) screen asks for the six-digit code from the authenticator app. Type it in **Código** (Code) and click **Verificar** (Verify).

Without your phone, click **Usar um código de recuperação** (Use a recovery code) and type one of the codes you saved when you turned on the feature. Each code works once.

<Note>
  If the code expires or you run out of attempts, the screen goes back to the password. Sign in again and type the app's current code.
</Note>

***

## Recover your password

<Steps>
  <Step title="Request the instructions">
    On the sign-in screen, click **Esqueci minha senha** (Forgot my password), type your **E-mail**, and click **Enviar instruções** (Send instructions).
  </Step>

  <Step title="Open the email">
    If the email is registered, you'll receive a link. The screen says this even when the email doesn't exist, for security.
  </Step>

  <Step title="Set the new password">
    The link opens **Redefinir senha** (Reset password). Type the **Nova senha** (New password, at least six characters), repeat it in **Confirme a nova senha** (Confirm the new password), and click **Redefinir senha** (Reset password). Then sign in with the new password.
  </Step>
</Steps>

<Note>
  The reset link has an expiration. If the screen says the token expired, request a new one at **Esqueci minha senha** (Forgot my password).
</Note>

***

## Sign in through the SAN customer area

Anyone whose account is linked to the SAN customer area can sign in from there, using the Tartini access link. The **Autenticando...** (Authenticating...) screen appears for a moment and Tartini opens. The first time, Tartini asks you to set a password so you can also sign in at [talk.saninternet.com](https://talk.saninternet.com). See [Complete your first access](/en/primeiros-passos/configuracao/primeiro-acesso).

***

## FAQ

<AccordionGroup>
  <Accordion title="I didn't receive the recovery email.">
    Check your spam folder and make sure the email you typed matches the one on file. Tartini responds the same way for registered and unregistered emails.
  </Accordion>

  <Accordion title="I lost the phone with the authenticator app.">
    At the code step, use a recovery code. After signing in, change the app in **Configurações > Pessoal > Segurança** (Settings > Personal > Security). See [Turn on two-factor authentication](/en/conta/autenticacao-em-dois-fatores).
  </Accordion>

  <Accordion title="I signed in and landed on a screen asking for a password, a code, or the company name.">
    It's your first access or a company requirement. Complete the screen to reach the Home page.
  </Accordion>

  <Accordion title="I was signed out on my own.">
    Someone ended your session on another device, or the session expired. Sign in again. If you don't recognize what happened, change your password and end the other sessions. See [End sessions on other devices](/en/conta/sessoes-e-dispositivos).
  </Accordion>
</AccordionGroup>

***

## Related articles

<Lista>
  <Artigo titulo="Turn on two-factor authentication" href="/en/conta/autenticacao-em-dois-fatores">Protect the account with the authenticator app.</Artigo>
  <Artigo titulo="Edit your profile and notifications" href="/en/conta/perfil-e-notificacoes">Name, service name, and password.</Artigo>
</Lista>


## Related topics

- [Complete Your First Access](/en/primeiros-passos/configuracao/primeiro-acesso.md)
- [Accept the Invite and Activate Your Account](/en/primeiros-passos/configuracao/aceite-um-convite.md)
- [Frequently Asked Questions for Beginners](/en/primeiros-passos/perguntas-frequentes/iniciantes.md)