> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.
# Set up routing
> Define the conditions that make Tino transfer the conversation to a human agent.
export const Artigo = ({titulo, href, children}) => {titulo}
{children ? {children} : null}
;
export const Lista = ({titulo, children}) =>
{titulo ?
{titulo}
: null}
{children}
;
Routing tells Tino when to stop and hand the conversation to a person, such as an angry customer or a request to speak with an agent.
Who sees this: Administrator and Company Manager. Requires the Scale plan.
The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
***
## Create a routing criterion
By default, no criteria are set up.
Where to find it: **Cérebro > Operações > Roteamento** (Brain > Operations > Routing).
Click **Adicionar critério** (Add criterion).Fill in the title, for example "Transferir cliente irritado".Explain when and how the routing should happen.Click **Salvar** (Save).
The title and description can't repeat across criteria that are already set up. There's no limit on the number of criteria.
***
## Turn a criterion on or off
Where to find it: inside the criterion card's edit view.
Click the criterion you want to change.Use the **Ativo**/**Inativo** (Active/Inactive) toggle.Click **Salvar**.
When an approved criterion came from a Tino suggestion, the card shows an **Origem** (Source) link pointing to the Cérebro (the company's brain) content it was extracted from.
***
## Use a ready-made template
Where to find it: **Cérebro > Operações > Roteamento**, templates block, with suggestions such as "Insatisfação, reclamação ou linguagem agressiva" and "Cliente solicita falar com atendente humano".
Click one of the suggested templates, or **Explorar modelos** (Explore templates) to see them all.The form opens pre-filled with the template's title and description.Click **Salvar**.
***
## Review Tino's suggestions
Where to find it: **Cérebro > Operações > Roteamento**, **Sugestões do Tino** (Tino's Suggestions) block, when there's one pending.
Check the title, the description, and, if there is one, the source in Cérebro.Click **Aceitar** (Accept), **Editar** (Edit), or **Negar** (Deny).
A suggestion doesn't apply to service before it's accepted. Editing and saving already approves the criterion in the same action.
***
## Delete a criterion
Where to find it: inside the criterion card's edit view.
Click the criterion you want to remove.Confirm in the window that opens.
***
## Frequently asked questions
No. Every criterion set up here transfers to human service.
There's no simulation on this screen.
There's no limit on the number.
***
## Related articles
Define when Tino asks for more information.Set when the company is available for service.
## Related topics
- [When Tino hands off the conversation to a person](/en/agentes/tino/handoff.md)
- [Set up clarifications](/en/cerebro/esclarecimentos.md)
- [Set up the satisfaction survey](/en/atendimento/pesquisa-de-satisfacao.md)