> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Map processes from conversations

> Build the playbook for a service by talking with Quattro, or approve the processes Tino has already identified on its own.

export const Artigo = ({titulo, href, children}) => <a className="lista-artigos-item" href={href}>
    <span className="lista-artigos-texto">
      <span className="lista-artigos-nome">{titulo}</span>
      {children ? <span className="lista-artigos-desc">{children}</span> : null}
    </span>
    <svg className="lista-artigos-seta" viewBox="0 0 24 24" width="18" height="18" aria-hidden="true">
      <path d="M9 6l6 6-6 6" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" />
    </svg>
  </a>;

export const Lista = ({titulo, children}) => <div className="lista-artigos">
    {titulo ? <p className="lista-artigos-titulo">{titulo}</p> : null}
    <div className="lista-artigos-itens">{children}</div>
  </div>;

Mapping a process isn't about filling out a form: you talk with Quattro, who builds the playbook while understanding how service actually happens at your company.

<Note>
  Who sees this: Administrator and Company Manager. Requires the Scale plan. Talking with Quattro uses credits.

  The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
</Note>

***

## Start a new process

By default, the Mapeamento (Mapping) list shows the processes already mapped, with a shortcut to start a new one.

Where to find it: **Cérebro > Processos > Mapeamento** (Brain > Processes > Mapping).

<Steps>
  <Step title="Choose a starting point">Click **Novo processo** (New process) to start from scratch, or one of the example cards, such as "2ª via de boleto" or "Reset de senha", to start with a ready-made message.</Step>
  <Step title="Talk with Quattro">Describe, in your own words, how the service happens. Quattro asks about what's missing.</Step>
  <Step title="Watch the preview">Next to the conversation, a panel shows the process fields filling in in real time.</Step>
</Steps>

***

## Evaluate and publish the process

By default, the mapping is only considered complete after the Saídas (Outputs) step.

<Steps>
  <Step title="Evaluate capacity, if available">When there's already a step-by-step, click **Avaliar capacidade** (Evaluate capacity) for Quattro to measure what Tino resolves at each step, or **Pular por ora** (Skip for now).</Step>
  <Step title="Review">Click **Revisar** (Review) (or **Revisar e publicar** (Review and publish)) to check the full 5W2H, coverage, and step-by-step.</Step>
  <Step title="Adjust the outputs">For each outcome, accept, edit, or discard the destination Quattro suggested.</Step>
  <Step title="Publish">Click **Publicar processo** (Publish process).</Step>
</Steps>

<Note>
  Saving without publishing creates or updates the process, but deactivated, and doesn't save the outputs. Outputs are only saved when you publish.
</Note>

***

## View and edit an already mapped process

Where to find it: **Cérebro > Processos > Mapeamento**, click any card in the list.

<Steps>
  <Step title="Open the process">Click the process card.</Step>
  <Step title="Choose the type of edit">Use **Editar conteúdo** (Edit content) to change only text and step codes, or **Editar com o Quattro** (Edit with Quattro) to change the structure, add, remove, or reorder steps.</Step>
  <Step title="Save">Confirm the edit.</Step>
</Steps>

<Note>
  Adding, removing, or reordering steps, and changing gateways and conditions, is only possible through the conversation with Quattro. The content editor is only for text that already exists.
</Note>

***

## See the process's output path

Where to find it: the process card, the **Ver fluxo** (View flow) icon, or inside the process detail.

A graph shows where the conversation goes for each outcome of that process. It's read-only: to change the outputs, use **Editar com o Quattro**.

***

## Review process discoveries

Tino also identifies process candidates on its own, from content already indexed in the Cérebro or from documents uploaded specifically for this analysis.

Where to find it: **Cérebro > Processos > Descobertas** (Brain > Processes > Discoveries).

<Steps>
  <Step title="Upload documents, if you want">Drag or select up to 10 files to discover processes from them.</Step>
  <Step title="Review a candidate">Click **Abrir mapeamento** (Open mapping) to review in detail, without discarding or publishing anything yet.</Step>
  <Step title="Approve">Click **Aprovar** (Approve) to create the process inactive, or **Aprovar e publicar ativo** (Approve and publish active) to put it into operation right away.</Step>
  <Step title="Or discard">Click **Descartar** (Discard) and confirm.</Step>
</Steps>

<Note>
  Uploading a document on this screen is only for discovering processes: the content isn't indexed in the Cérebro as knowledge.
</Note>

***

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Does saving without publishing leave Tino using the process?">
    No. The process stays deactivated until it's manually activated or published through the review.
  </Accordion>

  <Accordion title="If I open the mapping for a candidate and don't finish, does it disappear from the Descobertas queue?">
    No. Opening the mapping doesn't discard or finalize the candidate. It stays pending until the process is published.
  </Accordion>

  <Accordion title="Are the outputs Quattro suggests saved along with the process when I save it?">
    No. Outputs are only actually saved when you publish, during the review step.
  </Accordion>
</AccordionGroup>

***

## Related articles

<Lista>
  <Artigo titulo="Processes explained" href="/en/cerebro/processos-explicados">Understand what a process is and how Tino uses it.</Artigo>
  <Artigo titulo="Organize processes into groups" href="/en/cerebro/grupos-de-processos">Bring related processes together for use in campaigns.</Artigo>
</Lista>


## Related topics

- [Training the Cérebro](/en/primeiros-passos/guias/treinando-o-cerebro.md)
- [Use the knowledge base intelligence](/en/cerebro/inteligencia-da-base.md)
- [Quattro explained](/en/agentes/quattro/o-quattro-explicado.md)