> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.
# Set up clarifications
> Tell Tino when to ask the customer for more details before continuing the service.
export const Artigo = ({titulo, href, children}) => {titulo}
{children ? {children} : null}
;
export const Lista = ({titulo, children}) =>
{titulo ?
{titulo}
: null}
{children}
;
Clarifications teach Tino to recognize a vague or incomplete message and ask for the missing information before continuing.
Who sees this: Administrator and Company Manager. Requires the Scale plan.
The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
***
## Create a clarification
By default, no clarifications are set up.
Where to find it: **Cérebro > Operações > Esclarecimentos** (Brain > Operations > Clarifications).
Click **Adicionar esclarecimento** (Add clarification).Fill in the title, for example "Clarificar produto de interesse".Explain when and how Tino should ask for clarification.Click **Salvar** (Save).
The title and description can't repeat across clarifications that are already set up. There's no limit on the number.
***
## Use a ready-made template
Where to find it: **Cérebro > Operações > Esclarecimentos**, templates block, with suggestions such as "Esclareça mensagens curtas", "Detalhe o problema com o produto", and "Confirme o endereço de entrega".
Click one of the suggested templates, or **Explorar modelos** (Explore templates) to see them all.The form opens pre-filled with the template's title and description.Click **Salvar**.
***
## Turn a clarification on or off
Where to find it: inside the clarification card's edit view.
Click the clarification you want to change.Use the **Ativo**/**Inativo** (Active/Inactive) toggle.Click **Salvar**.
***
## Delete a clarification
Where to find it: inside the clarification card's edit view.
Click the clarification you want to remove.The button appears next to the edit fields.Confirm the deletion in the window that opens.
Deleting a clarification is different from deactivating it: deleting erases the record completely, while deactivating keeps it saved and lets you reactivate it later.
***
## Review Tino's suggestions
Where to find it: **Cérebro > Operações > Esclarecimentos**, **Sugestões do Tino** (Tino's Suggestions) block, when there's one pending.
Check the title and the description.Click **Aceitar** (Accept), **Editar** (Edit), or **Negar** (Deny).
A suggestion doesn't apply to service before it's accepted. Editing and saving already approves the clarification in the same action.
***
## Frequently asked questions
Clarifications are free-text instructions for when the customer's message is vague, for example asking for more detail about a product. Contact fields are structured, with a key and a type, and collect permanent data on the person's record.
There's no limit on the number.
Yes, use the Ativo/Inativo (Active/Inactive) toggle inside the card's edit view.
***
## Related articles
Define the data Tino collects in the conversation.Define when Tino transfers to a person.
## Related topics
- [Set up routing](/en/cerebro/roteamento.md)
- [Set up the satisfaction survey](/en/atendimento/pesquisa-de-satisfacao.md)
- [Set up contact fields](/en/cerebro/qualificacao.md)