> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.
# Create guidelines for the AI
> Teach personalized greetings, standard procedures, and steps specific to your business, in addition to Tino's native best practices.
export const Artigo = ({titulo, href, children}) => {titulo}
{children ? {children} : null}
;
export const Lista = ({titulo, children}) =>
{titulo ?
{titulo}
: null}
{children}
;
Tartini already follows native best-practice guidelines for customer service. Here you add your own: personalized greetings, standard procedures, and steps specific to your company.
Who can see this: Administrator and Company Manager. Available on all plans.
The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
***
## Create a guideline
By default, a guideline starts out active as soon as it's created.
Where to find it: **Cérebro > Personalidade > Diretrizes** (Cérebro > Personality > Guidelines).
Click **Adicionar diretriz** (Add guideline).Fill in the title field, for example "Initial greeting".Write what Tino should follow.Click **Adicionar** (Add).
The title and text can't repeat across guidelines already registered. The screen warns and blocks saving when it finds a duplicate.
***
## Activate or deactivate a guideline without deleting it
A guideline can be temporarily turned off without losing the record.
Where to find it: **Cérebro > Personalidade > Diretrizes**, inside a card's edit view.
Click the guideline you want to change.Use the **Ativo**/**Inativo** (Active/Inactive) toggle.Click **Salvar** (Save).
An inactive guideline stays registered, but stops applying to conversations until it's reactivated.
***
## Use a ready-made template
Where to find it: **Cérebro > Personalidade > Diretrizes**, **Modelos que outras empresas costumam adotar** (Templates other companies often adopt) block, organized by categories like Service, Support, Account and access, and Financial.
Click a suggested template, or **Ver todos** (View all) for the full list.The form opens filled in with the template's title and body.Click **Adicionar** (Add).
***
## Delete a guideline
Where to find it: inside the guideline card's edit view.
Click the guideline you want to remove.The button sits next to the edit fields.Confirm the deletion in the window that opens.
***
## Review Tino's suggestions
Where to find it: **Cérebro > Personalidade > Diretrizes**, **Sugestões do Tino** (Tino's suggestions) block, when there's one pending.
Check the title, the text, and the reason, if there is one.Click **Aceitar** (Accept), **Editar** (Edit), or **Negar** (Deny).
A suggestion doesn't apply to conversations until it's accepted. Editing and saving already approves the guideline in the same action.
If you arrived at this screen from a finding pointed out elsewhere in Tartini, a notice at the top explains why and includes a link to go back to where you came from.
***
## Frequently asked questions
Yes, use the Active/Inactive toggle inside the card's edit view.
A notice at the top explains why you were brought here, with a link to go back to where you started.
***
## Related articles
Register complementary communication styles.Define what Tino can never do.
## Related topics
- [Training the Cérebro](/en/primeiros-passos/guias/treinando-o-cerebro.md)
- [Getting Started with Tartini](/en/primeiros-passos/guias/comecando-com-o-tartini.md)
- [Best Practices for Writing AI Knowledge](/en/primeiros-passos/boas-praticas/escrever-para-a-ia.md)