> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.
# Log a temporary context
> Let Tino know about maintenance, promotions, or schedule changes, with a start and end date you define.
export const Artigo = ({titulo, href, children}) => {titulo}
{children ? {children} : null}
;
export const Lista = ({titulo, children}) =>
{titulo ?
{titulo}
: null}
{children}
;
A situational context lets Tino know about a temporary situation, such as scheduled maintenance or a promotion, without touching the permanent rules.
Who sees this: Administrator and Company Manager. Requires the Scale plan.
The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
***
## Create a context
By default, a new context has no start or end date, and applies right away.
Where to find it: **Cérebro > Operações > Contexto Situacional** (Brain > Operations > Situational Context).
Click **Adicionar contexto** (Add context).Fill in the title, for example "Manutenção programada".Explain the situation and how Tino should behave during that period.Fill in **Início** (Start) and **Fim** (End), with date and time, if the context has a deadline.Click **Adicionar** (Add).
Title and instruction are required. Dates are optional: without them, the context applies indefinitely.
***
## Understand each context's status
Each context shows one of the four statuses below, calculated automatically from the dates and the Ativo/Inativo (Active/Inactive) toggle:
| Status | When it appears |
| -------------------- | -------------------------------------------------------------------- |
| Ativo (Active) | Within the set period, or with no dates, with the context turned on. |
| Agendado (Scheduled) | The start date is still in the future. |
| Expirado (Expired) | The end date has already passed. |
| Inativo (Inactive) | The toggle is off, regardless of the dates. |
Turning off the toggle always shows Inativo, even if the context is within the period. The status is recalculated every time the screen is opened.
***
## Edit or delete a context
Where to find it: **Cérebro > Operações > Contexto Situacional**, click any card in the list.
Click the context you want to change.Change the title, the instruction, the dates, or the Ativo/Inativo toggle.Click **Salvar** (Save), or the trash icon **Excluir contexto** (Delete context), with confirmation.
***
## Review Tino's suggestions
Where to find it: **Cérebro > Operações > Contexto Situacional**, **Sugestões do Tino** (Tino's Suggestions) block, when there's one pending.
Check the title and the instruction.Click **Aceitar** (Accept), **Editar** (Edit), or **Negar** (Deny).
A suggestion doesn't apply to service before it's accepted. Editing and saving already approves the context in the same action.
***
## Frequently asked questions
Yes, as long as it's active. Without dates, the status shown is Ativo and the period appears as "sem período definido".
The status shown becomes Inativo, even if the date is still in effect. The toggle always takes priority over the dates.
There's no limit on the number in effect today.
***
## Related articles
Set the fixed business hours.Define when Tino transfers to a person.
## Related topics
- [Best Practices for Writing AI Knowledge](/en/primeiros-passos/boas-praticas/escrever-para-a-ia.md)
- [Training the Cérebro](/en/primeiros-passos/guias/treinando-o-cerebro.md)
- [Transfer, note, and tag conversations](/en/inbox/transfira-notas-e-tags.md)