> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.
# Create compliance rules
> Define the security and policy rules Tino respects in every conversation, in addition to Tartini's native best practices.
export const Artigo = ({titulo, href, children}) => {titulo}
{children ? {children} : null}
;
export const Lista = ({titulo, children}) =>
{titulo ?
{titulo}
: null}
{children}
;
Conformidade (Compliance) brings together your company's security and policy rules that Tino always follows, like asking for confirmation before handling sensitive data.
Who can see this: Administrator and Company Manager. Available on all plans.
The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
***
## Create a rule
By default, a new rule starts out active and in the Cumprir como está escrito (Comply as written) mode in both conversation types.
Where to find it: **Cérebro > Personalidade > Conformidade** (Cérebro > Personality > Compliance).
Click **Adicionar regra** (Add rule).Describe the rule the way you'd explain it to a new agent, for example "Ownership verification".Set how the rule is followed for **Receptivo** (Receptive) and **Ativo** (Active).Click **Adicionar** (Add).
Every rule always applies to both conversation types: Receptivo (the customer reached out to the company) and Ativo (the company reached out to the customer). What changes between them is only the compliance mode, never whether the rule applies.
***
## Understand the four compliance modes
| Mode | What it means |
| -------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------- |
| Cumprir como está escrito (Comply as written) | Tino follows the rule's text and nothing beyond it. It's the default. |
| Perguntar e confirmar (Ask and confirm) | Before handling the matter, Tino asks for a verification detail and waits for the answer. |
| Não fornecer (Do not provide) | Tino never provides the information by message, under any circumstance. |
| A origem do contato já identifica (The contact's origin already identifies them) | Tino skips the check because the contact came from your base already identified. |
Where to find it: **Cérebro > Personalidade > Conformidade**, **O que significa cada modo de cumprimento** (What each compliance mode means) link, above the rules list.
Only the "A origem do contato já identifica" mode requires your explicit confirmation, because it's the only one that skips a check.
***
## Edit a live rule
Where to find it: **Cérebro > Personalidade > Conformidade**, click any row in the **Regras no ar** (Live rules) table.
Click the row of the rule you want to change.Change the title, the body, the Active/Inactive toggle, and the mode selectors.Click **Salvar** (Save).
If you only change the text, without touching the mode selectors, Tino rereads the rule within a few seconds and proposes the modes again, which shows up as pending until you confirm. If you change the modes manually, the choice applies right away and isn't overwritten by a reread.
***
## Review Tino's discoveries
Tino reads the Cérebro's documents and brings here the compliance rules it finds on its own. None of them apply to conversations until approved.
Where to find it: **Cérebro > Personalidade > Conformidade**, discoveries block, above the rules list.
Check the title, the body, and, when available, the source in the Cérebro.Click the approve, edit, or discard icon on each discovery.Use **Aprovar as N de rotina** (Approve the N routine items) to accept at once the discoveries that don't require your confirmation.
A discovery marked "precisa de você" proposes skipping the check for some type of conversation. Until you confirm, the rule is followed to the letter.
***
## Use a ready-made template
Where to find it: **Cérebro > Personalidade > Conformidade**, **Modelos que outras empresas costumam adotar** (Templates other companies often adopt) block, with categories like General, Industry, Commerce, and Services.
Click a suggested template, or **Ver todos** (View all).The form opens filled in with the template's text.Click **Adicionar** (Add).
***
## Delete a rule
Where to find it: inside the rule's edit view, in the **Regras no ar** table.
Click the rule's row.Confirm in the window that opens.
Leaving a rule inactive is reversible and keeps the reading Tino already did. Deleting erases both: if you recreate the rule later, it goes through a new reading.
***
## Frequently asked questions
No. Every rule always applies to both conversation types. What you control is how it's followed in each one, including skipping the check in one of them.
No. The rule keeps applying based on the last approved reading while Tino rereads it in the background. It only changes once you confirm the new reading.
Yes, in the **O que significa cada modo de cumprimento** link, behind **Ver o texto exato que Tino recebe** (See the exact text Tino receives).
***
## Related articles
Register complementary communication styles.Add procedures and greetings your way.
## Related topics
- [Training the Cérebro](/en/primeiros-passos/guias/treinando-o-cerebro.md)
- [Getting Started with Tartini](/en/primeiros-passos/guias/comecando-com-o-tartini.md)
- [Tracking Your Team with Scout and Sotto](/en/primeiros-passos/guias/acompanhando-a-equipe.md)