> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Create WhatsApp message templates

> Prepare messages approved by Meta to start conversations with customers outside WhatsApp's normal window.

export const Artigo = ({titulo, href, children}) => <a className="lista-artigos-item" href={href}>
    <span className="lista-artigos-texto">
      <span className="lista-artigos-nome">{titulo}</span>
      {children ? <span className="lista-artigos-desc">{children}</span> : null}
    </span>
    <svg className="lista-artigos-seta" viewBox="0 0 24 24" width="18" height="18" aria-hidden="true">
      <path d="M9 6l6 6-6 6" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" />
    </svg>
  </a>;

export const Lista = ({titulo, children}) => <div className="lista-artigos">
    {titulo ? <p className="lista-artigos-titulo">{titulo}</p> : null}
    <div className="lista-artigos-itens">{children}</div>
  </div>;

An approved template lets you reach out to the customer first, outside WhatsApp's normal support window. They power Tartini's campaigns and any contact your company initiates.

<Note>
  Available for WABA channels. Who manages: Administrator, Company Manager, Area Manager, and Unit Manager.&#x20;

  The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
</Note>

***

## Create a template

By default, a new WABA channel has no templates registered.

Where to find it: **Configurações > Canais > WABA > Gerenciar Templates** (Settings > Channels > WABA > Manage Templates).

<Steps>
  <Step title="Open the templates screen">In the WABA channel, click **Gerenciar Templates** (Manage Templates).</Step>
  <Step title="Start a new template">Click **Novo Template** (New Template).</Step>
  <Step title="Give it a name and choose the category">Fill in **Nome do Template** (Template name) and choose between **Marketing** and **Utilidade** (Utility).</Step>
  <Step title="Write the message body">Type the text in **Corpo da Mensagem** (Message body). To include a piece of data that changes on every send, click one of the **Campos Disponíveis** (Available fields) to insert the variable, such as `{{nome}}`.</Step>
  <Step title="Complete anything else needed">Add a **Cabeçalho** (Header), **Rodapé** (Footer), or up to three **Botões** (Buttons), if the template needs them.</Step>
  <Step title="Send for approval">Click **Criar Template** (Create Template).</Step>
</Steps>

<Note>
  Limits: name up to 512 characters, body up to 1024, header and footer up to 60 each, up to 3 buttons. Variables use lowercase letters and `_`, no spaces, and never sit at the start or end of the body.
</Note>

***

## Track the status

Every template you submit goes through Meta's approval:

* **Em revisão** (Under review): waiting for Meta to review it.
* **Aprovado** (Approved): ready for use in campaigns and conversations.
* **Rejeitado** (Rejected): Meta declined the template.

You get a notification the moment the status changes, with no need to refresh the page.

***

## Edit or delete a template

<Steps>
  <Step title="Open the template">In the template list, click **Editar** (Edit).</Step>
  <Step title="Change what's needed">Adjust the text, header, footer, or buttons.</Step>
  <Step title="Save">Click **Salvar Alterações** (Save changes) and confirm.</Step>
</Steps>

<Warning>
  Editing a template sends it back to Meta for approval, and you can't edit it again for the next 24 hours.
</Warning>

To delete, click **Excluir** (Delete) on the template's row and confirm.

<Warning>
  Deleting a template removes it from Meta and can't be undone. A template in use by an active campaign can't be edited. A template used by any campaign, active or not, can't be deleted.
</Warning>

***

## Where templates are used

Approved templates appear when you create a campaign, to start the conversation with the customer.

***

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Why can't I edit my template?">
    It's in use by an active campaign, or it's still within the 24-hour lock after the last edit.
  </Accordion>

  <Accordion title="Can I write the template in another language?">
    Not from the current screen: templates created in Tartini come out in Brazilian Portuguese.
  </Accordion>

  <Accordion title="What happens if Meta rejects the template?">
    It's marked **Rejeitado** (Rejected) in the list. Edit the text and submit it again for a new review.
  </Accordion>
</AccordionGroup>

***

## Related articles

<Lista>
  <Artigo titulo="Connect WhatsApp Business API (WABA)" href="/en/canais/whatsapp-business-api">Prerequisites and connection for the official channel.</Artigo>
  <Artigo titulo="Channels explained" href="/en/canais/canais-explicados">The channels available in Tartini.</Artigo>
</Lista>


## Related topics

- [Prepare the Unit for campaigns](/en/campanhas/setup.md)
- [Campaigns explained](/en/campanhas/campanhas-explicadas.md)
- [Connect WhatsApp Business API (WABA)](/en/canais/whatsapp-business-api.md)