> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Channels explained

> See the ways to talk with your customers inside Tartini and choose the right channel for each situation.

export const Artigo = ({titulo, href, children}) => <a className="lista-artigos-item" href={href}>
    <span className="lista-artigos-texto">
      <span className="lista-artigos-nome">{titulo}</span>
      {children ? <span className="lista-artigos-desc">{children}</span> : null}
    </span>
    <svg className="lista-artigos-seta" viewBox="0 0 24 24" width="18" height="18" aria-hidden="true">
      <path d="M9 6l6 6-6 6" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" />
    </svg>
  </a>;

export const Lista = ({titulo, children}) => <div className="lista-artigos">
    {titulo ? <p className="lista-artigos-titulo">{titulo}</p> : null}
    <div className="lista-artigos-itens">{children}</div>
  </div>;

Every connected channel becomes a doorway for your customers' conversations, which arrive straight in your team's Inbox. You can connect more than one at the same time and decide, channel by channel, whether Tino handles it alone.

<Note>
  Who connects channels: Administrator, Company Manager, Area Manager, and Unit Manager. API Connection is Administrator only.

  The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
</Note>

***

## The available channels

Tartini connects four types of channel:

* **WhatsApp Business**: connection by QR Code or pairing code, the same process you already use in the phone app.
* **WABA**: WhatsApp Business API, Meta's official connection.
* **Chat Widget**: a support chat embedded in your website.
* **API Connection**: a way for your own system to talk to Tartini as if it were one more channel.

***

## WhatsApp by QR Code and WABA: the differences

Both connect your WhatsApp number to Tartini, but through different paths.

WhatsApp Business by QR Code uses an unofficial connection: you scan a code with your phone, the same way you would in any mirrored WhatsApp app. Meta can ban numbers that use this type of connection, and WhatsApp updates can cause disconnections.

WABA uses Meta's official API. It requires an exclusive number and a verified Meta Business account, and lets you send approved message templates. WABA billing is usage based.

<Note>
  The WhatsApp Business by QR Code screen carries this recommendation: "Para maior estabilidade, utilize o WABA (API oficial da Meta)" (For more stability, use WABA, Meta's official API).
</Note>

***

## The Chat Widget

The Chat Widget puts a support chat on your website. You customize colors, welcome message, and position, and each Unit can have its own widget.

***

## API Connection

API Connection integrates your system directly with Tartini, using access tokens. It's the path for teams with technical resources who want to send or receive data on their own.

***

## Channel limit per Unit

Each Unit can have one WhatsApp Business (QR Code) channel, one WABA channel, and one Chat Widget, each connected only once. To connect another number of the same type, use another Unit.

***

## Channel status

Every channel shows a status:

* **Conectado** (Connected): receiving and sending messages normally.
* **Conectando** (Connecting): the connection is still in progress.
* **Desconectado** (Disconnected): the channel stopped working and needs to be reconnected.

<Note>
  WhatsApp Business by QR Code can disconnect on its own when the phone session ends. Just reconnect by scanning a new code.
</Note>

***

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Can I connect more than one WhatsApp number?">
    Yes, one per Unit, either by QR Code or WABA.
  </Accordion>

  <Accordion title="What changes for a customer who talks through the widget instead of WhatsApp?">
    Nothing in the support experience: the conversation arrives the same way in your team's Inbox, with the channel identified.
  </Accordion>

  <Accordion title="Do I have to choose between QR Code and WABA forever?">
    No. You can keep both connected or switch whenever you want, following the steps for each channel.
  </Accordion>
</AccordionGroup>

***

## Related articles

<Lista>
  <Artigo titulo="Connect WhatsApp by QR Code" href="/en/canais/whatsapp-qr-code">Scan a code and start handling conversations on WhatsApp.</Artigo>
  <Artigo titulo="Connect WhatsApp Business API (WABA)" href="/en/canais/whatsapp-business-api">Meta's official connection, step by step.</Artigo>
  <Artigo titulo="Install the Chat Widget on your website" href="/en/canais/chat-widget">A support chat directly on your website.</Artigo>
  <Artigo titulo="Fix connection issues" href="/en/canais/problemas-de-conexao">Common symptoms and how to fix them.</Artigo>
</Lista>


## Related topics

- [Frequently Asked Questions for Beginners](/en/primeiros-passos/perguntas-frequentes/iniciantes.md)
- [Getting Started with Tartini](/en/primeiros-passos/guias/comecando-com-o-tartini.md)
- [Tino explained](/en/agentes/tino/o-tino-explicado.md)