> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.
# Schedule the send and follow-ups
> Choose when Tino reaches out to each contact, how many times it follows up, and when to pause the send.
export const Artigo = ({titulo, href, children}) => {titulo}
{children ? {children} : null}
;
export const Lista = ({titulo, children}) =>
{titulo ?
{titulo}
: null}
{children}
;
The time window sets when Tino can act on a campaign, and the follow-up attempts set how many times it follows up with a contact who didn't respond.
Campaigns is a feature of the Scale and Enterprise plans. Who configures it: Administrator (Company), Company Manager, Area Manager, and Unit Manager.
The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
***
## Set the time window
By default, the window comes pre-filled from the Unit's business hours registered in Cérebro, or Monday through Friday, from 9:00 AM to 6:00 PM, if the Unit has no availability registered.
Where to find it: step 3 of the wizard, **Campanhas > Campanhas > Nova campanha** (Campaigns > Campaigns > New campaign), **Quando disparar** (When to trigger) section.
Select the days of the week the campaign can act on, between **Seg** (Mon) and **Dom** (Sun).Set the start time and the end time. The start needs to come before the end.Move on to the next field or click **Criar campanha** (Create campaign) at the end of the wizard.
The time window applies to list campaigns and to webhook campaigns set to **Somente dentro da janela de horários** (Only within the time window). Keyword doesn't use a window: Tino responds the instant the customer writes in.
***
## Spread the send over time
A list campaign has a start date and, if you want, an end date.
Where to find it: same step 3, **Quando disparar** section.
Today's date is the default. You can't choose an earlier date.With no end date, the campaign stays active and you can come back later to add more contacts to the list. With an end date, the campaign becomes a project with a deadline.
The wizard's footer estimates the send's expected duration, based on roughly 300 contacts reached per day. It's a local estimate, not a delivery guarantee.
***
## Set up the follow-ups
By default, a new campaign already comes with two attempts: 24 hours and 72 hours after the first message.
Where to find it: step 3 of the wizard, **Se o contato não responder** (If the contact doesn't respond) section.
Each attempt shows how long after the opening it triggers: 4 hours, 1, 2, 3, or 7 days.Click one of the available intervals to add it. The limit is 4 attempts.Use the remove button next to the attempt you no longer want.Attempts 24 hours or later on an official channel require an approved template for each one.
As soon as the contact responds, Tino cancels all the following attempts and takes over the conversation from there, without repeating the approach.
***
## Pause and resume a campaign
By default, an active campaign keeps reaching out to new contacts and sending follow-ups until you pause it.
Where to find it: **Campanhas > Campanhas** (Campaigns > Campaigns, the list) or the campaign dashboard's header.
Click **Pausar** (Pause) on the campaign's row or in the dashboard's header. The campaign stops acting and the status changes to **Pausada** (Paused).Click **Retomar** (Resume) when you want the campaign to start acting again. The status goes back to **Ativa** (Active).
While paused, no new contact enters the campaign until you resume it.
***
## Track the send queue
A list campaign shows the scheduling queue in the dashboard, on the **Execuções** (Executions) tab.
Where to find it: campaign dashboard, **Execuções** tab.
There you see how many jobs are **Agendados** (Scheduled), **Ativos** (Active), **Completados** (Completed), and **Falhados** (Failed), along with the date and time of the next execution. You can search by contact and filter by status.
***
## Frequently asked questions
Yes, by editing the campaign. The change applies to the next sends and to conversation turns already in progress.
New contacts don't enter the campaign while it's paused.
The following attempts are canceled right away. Tino continues the conversation from the contact's response.
The screen notes that this is possible when the campaign has no end date, but there's no dedicated button for it in the wizard today.
Yes, 4 per campaign, at intervals of 4 hours, 1, 2, 3, or 7 days.
***
## Related articles
The wizard in three steps.The availability that feeds the default window.Conversations, conversions, and drop-offs.Templates required for WABA follow-ups.
## Related topics
- [Campaigns explained](/en/campanhas/campanhas-explicadas.md)
- [Turn Tino on in a channel](/en/agentes/tino/ia-por-canal.md)
- [Receive events in your system](/en/integracoes/webhooks.md)