> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Set the conversation rules

> Define how conversations close on their own, how the agent's signature appears, and when Scout and Sotto come into action.

export const Artigo = ({titulo, href, children}) => <a className="lista-artigos-item" href={href}>
    <span className="lista-artigos-texto">
      <span className="lista-artigos-nome">{titulo}</span>
      {children ? <span className="lista-artigos-desc">{children}</span> : null}
    </span>
    <svg className="lista-artigos-seta" viewBox="0 0 24 24" width="18" height="18" aria-hidden="true">
      <path d="M9 6l6 6-6 6" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" />
    </svg>
  </a>;

export const Lista = ({titulo, children}) => <div className="lista-artigos">
    {titulo ? <p className="lista-artigos-titulo">{titulo}</p> : null}
    <div className="lista-artigos-itens">{children}</div>
  </div>;

With these rules set, every conversation in your operation follows the same standard for signature, closing, and evaluation, without depending on each agent remembering.

<Note>
  Who sees this: Administrator, Company Manager, and Area Manager. Unit Manager doesn't have access to this screen.

  The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
</Note>

***

## Set up the agent's signature

Where to find it: **Configurações > Atendimento > Regras de Conversa** (Settings > Service > Conversation Rules), **Assinatura do Atendente** (Agent Signature) section.

<Steps>
  <Step title="Open the screen">Go to **Configurações > Atendimento > Regras de Conversa**.</Step>
  <Step title="Choose the rules">Turn on **Assinatura obrigatória** (Required signature) to require the signature on every message, and **Permitir mudança de assinatura** (Allow signature changes) to let the agent edit it.</Step>
  <Step title="Save">Click **Salvar** (Save).</Step>
</Steps>

<Note>
  The signature set here appears in messages sent by agents in the Inbox.&#x20;
</Note>

***

## Turn on automatic closing due to inactivity

By default, it's when the conversation closes that Scout generates the summary and the evaluation.

Where to find it: **Configurações > Atendimento > Regras de Conversa**, **Finalização Automática** (Automatic Closing) section.

<Steps>
  <Step title="Turn on the rule">Turn on **Encerrar conversa automaticamente** (Close conversation automatically).</Step>
  <Step title="Adjust the time per channel">In **Tempo por canal** (Time per channel), use the plus and minus buttons to set between 1 and 168 hours of inactivity.</Step>
  <Step title="Save">Click **Salvar**.</Step>
</Steps>

<Note>
  A channel with no time set uses the default of 24 hours. Conversations led by Tino usually close sooner, under their own AI rule per channel.
</Note>

***

## Turn on Scout when the conversation closes

Where to find it: **Configurações > Atendimento > Regras de Conversa**, **Scout** section.

<Steps>
  <Step title="Open the screen">Go to **Configurações > Atendimento > Regras de Conversa**.</Step>
  <Step title="Turn on Scout">Turn on **Ativar Scout ao finalizar conversa** (Activate Scout when conversation closes).</Step>
  <Step title="Save">Click **Salvar**.</Step>
</Steps>

<Note>
  With Scout active, every closed conversation gets a summary, a score, and improvement points, ready for you to review in Scout. Scout uses AI credits for every analysis.
</Note>

***

## Turn on Sotto by default

Where to find it: **Configurações > Atendimento > Regras de Conversa**, **Sotto** section.

<Steps>
  <Step title="Open the screen">Go to **Configurações > Atendimento > Regras de Conversa**.</Step>
  <Step title="Turn on the default">Turn on **Sotto ativo por padrão em novas conversas** (Sotto active by default in new conversations).</Step>
  <Step title="Save">Click **Salvar**.</Step>
</Steps>

<Note>
  By default, this toggle already comes turned on. With Sotto active, it monitors every new conversation in human hands on its own. The agent can turn off Sotto in a specific conversation. Sotto uses AI credits.
</Note>

If your plan doesn't include active Sotto, the section shows an upgrade notice instead of the toggle. Your plan still has reactive Sotto, which answers the agent's questions on demand.

***

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Does turning off Finalização Automática affect Scout?">
    Scout generates the summary and rating the moment the conversation closes. Automatic Closing only controls closing by inactivity.
  </Accordion>

  <Accordion title="Are Regras de Conversa and SLA the same thing?">
    No. Regras de Conversa handles signature, closing, and evaluation. The [SLA](/en/atendimento/sla) measures the time until the first human response.
  </Accordion>

  <Accordion title="Why don't I see Sotto active by default?">
    This feature is available starting with the Scale plan. Your current plan shows the upgrade notice instead of the toggle.
  </Accordion>
</AccordionGroup>

***

## Related articles

<Lista>
  <Artigo titulo="Set the service SLA" href="/en/atendimento/sla">Measure the time until the first human response.</Artigo>
  <Artigo titulo="Use Sotto" href="/en/agentes/sotto/use-o-sotto">See how Sotto helps the agent during the conversation.</Artigo>
</Lista>


## Related topics

- [Configuring the Inbox](/en/primeiros-passos/guias/configurando-o-inbox.md)
- [Tracking Your Team with Scout and Sotto](/en/primeiros-passos/guias/acompanhando-a-equipe.md)
- [The Scout Explained](/en/agentes/scout/o-scout-explicado.md)