> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up the satisfaction survey

> Send a satisfaction survey to the customer after service and track the scores in Scout.

export const Artigo = ({titulo, href, children}) => <a className="lista-artigos-item" href={href}>
    <span className="lista-artigos-texto">
      <span className="lista-artigos-nome">{titulo}</span>
      {children ? <span className="lista-artigos-desc">{children}</span> : null}
    </span>
    <svg className="lista-artigos-seta" viewBox="0 0 24 24" width="18" height="18" aria-hidden="true">
      <path d="M9 6l6 6-6 6" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" />
    </svg>
  </a>;

export const Lista = ({titulo, children}) => <div className="lista-artigos">
    {titulo ? <p className="lista-artigos-titulo">{titulo}</p> : null}
    <div className="lista-artigos-itens">{children}</div>
  </div>;

With the survey set up, every customer gets an invitation to rate the service, and you track the results without leaving Tartini.

<Note>
  Who sees this: Administrator and Company Manager. The setting applies to the whole company, with no breakdown by area or unit.

  The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
</Note>

***

## Turn on the survey

Where to find it: **Configurações > Atendimento > Pesquisa de Satisfação** (Settings > Service > Satisfaction Survey).

<Steps>
  <Step title="Open the screen">Go to **Configurações > Atendimento > Pesquisa de Satisfação**.</Step>
  <Step title="Turn it on">Turn on **Habilitar Pesquisa de Satisfação** (Enable Satisfaction Survey).</Step>
  <Step title="Save">Click **Salvar** (Save).</Step>
</Steps>

***

## Choose when the survey is sent

Where to find it: **Configurações > Atendimento > Pesquisa de Satisfação**, **Regras de Coleta** (Collection Rules) section.

<Steps>
  <Step title="Choose who receives it">In **Coletar em** (Collect on), choose between Todos os atendimentos (All service), Apenas atendimentos do Tino (Only Tino's service), or Apenas atendimentos humanos (Only human service).</Step>
  <Step title="Choose the trigger">In **Regra de disparo** (Trigger rule), choose between Todas as conversas (All conversations) or Apenas conversas resolvidas (Only resolved conversations).</Step>
  <Step title="Save">Click **Salvar**.</Step>
</Steps>

<Note>
  By default, the survey collects on all service and triggers on all conversations.
</Note>

***

## Choose the channels

Ratings only come in through the channels marked here.

Where to find it: **Configurações > Atendimento > Pesquisa de Satisfação**, **Canais Habilitados** (Enabled Channels) section.

<Steps>
  <Step title="Check the channels">Turn on the toggle for each channel that should send the survey.</Step>
  <Step title="Save">Click **Salvar**.</Step>
</Steps>

<Note>
  A channel that isn't marked simply doesn't collect ratings, even with the survey active for the company.
</Note>

***

## Set the time limit and messages

Where to find it: **Configurações > Atendimento > Pesquisa de Satisfação**, **Tempo Limite** (Time Limit) and **Mensagens Personalizadas** (Custom Messages) sections.

<Steps>
  <Step title="Set the deadline">In **Tempo limite para resposta** (Response time limit), choose a value between 1 and 1,440 minutes.</Step>
  <Step title="Customize the messages (optional)">Write your own rating request message and feedback request message, or leave them blank to use the default text.</Step>
  <Step title="Save">Click **Salvar**.</Step>
</Steps>

<Note>
  By default, the deadline is 60 minutes and the suggested response scale goes from 1 to 5.&#x20;
</Note>

***

## See the results

Ratings appear in [Scout, in the Satisfaction section](/en/agentes/scout/satisfacao), with the score history by unit, service type, and period.

***

## Frequently asked questions

<AccordionGroup>
  <Accordion title="What counts as a 'conversa resolvida' in the Regra de disparo?" />

  <Accordion title="Can I send the survey only via WhatsApp?">
    Yes. Leave only the channel you want marked in Canais Habilitados.
  </Accordion>

  <Accordion title="What happens if the customer doesn't respond within the time limit?" />
</AccordionGroup>

***

## Related articles

<Lista>
  <Artigo titulo="Track customer satisfaction" href="/en/agentes/scout/satisfacao">See the scores and comments collected by the survey.</Artigo>
  <Artigo titulo="Set the conversation rules" href="/en/atendimento/regras-de-conversa">Set up the closing that triggers the survey.</Artigo>
</Lista>


## Related topics

- [Close a conversation and track the satisfaction survey](/en/inbox/encerre-uma-conversa.md)
- [Configuring the Inbox](/en/primeiros-passos/guias/configurando-o-inbox.md)
- [Track Customer Satisfaction](/en/agentes/scout/satisfacao.md)