> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Turn Tino on in a channel

> Set which channels Tino serves on its own, with what hours, follow-up, and closing.

export const Artigo = ({titulo, href, children}) => <a className="lista-artigos-item" href={href}>
    <span className="lista-artigos-texto">
      <span className="lista-artigos-nome">{titulo}</span>
      {children ? <span className="lista-artigos-desc">{children}</span> : null}
    </span>
    <svg className="lista-artigos-seta" viewBox="0 0 24 24" width="18" height="18" aria-hidden="true">
      <path d="M9 6l6 6-6 6" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" />
    </svg>
  </a>;

export const Lista = ({titulo, children}) => <div className="lista-artigos">
    {titulo ? <p className="lista-artigos-titulo">{titulo}</p> : null}
    <div className="lista-artigos-itens">{children}</div>
  </div>;

With Tino turned on in a channel, it replies to the customer automatically within the hours you set, and hands off the conversation to the team when needed.

<Note>
  Who configures it: Administrator, Company Manager, and Area Manager. Available on the Scale plan.

  The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
</Note>

***

## Turn Tino on in a channel

By default, Tino is turned off in every channel.

Where it is: **Configurações > Atendimento > IA por canal** (Settings > Service > AI by channel).

<Steps>
  <Step title="Open the screen">Go to **Configurações > Atendimento > IA por canal** (Settings > Service > AI by channel).</Step>
  <Step title="Choose the channel">In the list on the left, click the channel you want to configure.</Step>
  <Step title="Turn on Tino">Turn on the **Tino ligado** (Tino on) switch.</Step>
</Steps>

<Note>
  A channel turned on for the first time starts with the **Sempre ativo** (Always active) schedule. Adjust the schedule before or after turning it on, whichever you prefer.
</Note>

***

## Set when Tino serves

Choose one of three options:

* **Sempre ativo** (Always active): Tino replies at any time.
* **Horário do expediente** (Business hours): copies the business hours already registered for your company.
* **Personalizado** (Custom): days and periods just for this channel.

<Steps>
  <Step title="Open the channel's schedule">In the channel's detail view, go to **Quando Tino atende** (When Tino serves).</Step>
  <Step title="Choose the schedule type">Select **Sempre ativo** (Always active), **Horário do expediente** (Business hours), or **Personalizado** (Custom).</Step>
  <Step title="Build the periods, if Custom">Check the days of the week and set the start and end time for each period. Click **+ Adicionar período** (+ Add period) to include more than one.</Step>
  <Step title="Save">Click **Salvar** (Save).</Step>
</Steps>

<Note>
  The schedule copied from **Horário do expediente** (Business hours) doesn't follow future changes. If you change the company's business hours later, come back here and choose it again.
</Note>

***

## Set what Tino does outside business hours and on follow-up

Three situations, each with its own message:

* **Alguém chama fora do horário** (Someone reaches out outside business hours): Tino lets them know the team will reply later. Only appears when the channel isn't set to **Sempre ativo** (Always active).
* **O cliente para de responder** (The customer stops responding): Tino tries to pick the conversation back up. Set how long to wait (1 to 60 minutes) and how many attempts to make (1 to 5).
* **A conversa fica parada** (The conversation goes idle): Tino says goodbye and closes it after a period of inactivity (5 to 120 minutes). This rule applies only to conversations Tino is leading; conversations with the team follow Automatic Closing, in [Conversation Rules](/en/atendimento/regras-de-conversa).

<Steps>
  <Step title="Turn on follow-up">In the **O que ele faz** (What it does) section, turn on **O cliente para de responder** (The customer stops responding) and set the wait time and number of attempts.</Step>
  <Step title="Turn on closing">Turn on **A conversa fica parada** (The conversation goes idle) and set the inactivity time.</Step>
  <Step title="Write the messages, if you want to customize them">Fill in the message field on each card, or leave it blank to use the default text.</Step>
  <Step title="Save">Click **Salvar** (Save).</Step>
</Steps>

***

## What changes when Tino is turned on

With Tino turned on and within business hours, it serves the conversation as soon as it arrives, without waiting for an agent. Outside business hours, or when the customer needs a person, the conversation goes to the team.

***

## FAQ

<AccordionGroup>
  <Accordion title="Can I turn Tino off during just some hours?">
    Yes. Choose **Personalizado** (Custom) and build the days and periods it should serve. Outside those periods, the conversation goes straight to the team.
  </Accordion>

  <Accordion title="Does follow-up run at any time?">
    No. It only runs within the hours Tino is serving the channel.
  </Accordion>

  <Accordion title="Does each channel have its own settings?">
    Yes. Schedule, follow-up, and closing are set channel by channel.
  </Accordion>
</AccordionGroup>

***

## Related articles

<Lista>
  <Artigo titulo="Channels explained" href="/en/canais/canais-explicados">The channels available in Tartini.</Artigo>
  <Artigo titulo="Set your conversation rules" href="/en/atendimento/regras-de-conversa">Automatic closing of conversations with the team.</Artigo>
</Lista>


## Related topics

- [Tino explained](/en/agentes/tino/o-tino-explicado.md)
- [The AI agents explained](/en/agentes/os-agentes-explicados.md)
- [Turning on Tino](/en/primeiros-passos/guias/ligando-o-tino.md)